Customer Excellence Awards

The Customer Excellence Awards recognize, honor, and celebrate customer organizations that are achieving outstanding success with their Microsoft solutions. We’re proud to announce this year’s award winners:

Dynamic Business Award: Enterprise

CSX Transportation

Partner: Customer Effective
The Dynamic Business Award: Enterprise recognizes the organization with 1,000 or more employees that best exemplifies a true dynamic business with their use of business solutions across Microsoft, including Microsoft Dynamics AX, Microsoft Dynamics CRM, and other Microsoft technologies. The recipient was chosen by a team of Microsoft executives from nominations submitted in each of the award categories.

Dynamic Business Award: Small and Medium Business

Alarm Detection Systems, Inc.

Partner: ABC Computers, Inc.
The Dynamic Business Award: Small Business recognizes the organization with less than 1,000 employees that best exemplifies a true dynamic business with their use of Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL and/or Microsoft Dynamics CRM, plus other Microsoft technologies. The recipient was chosen by a team of Microsoft executives from nominations submitted in each of the award categories.

Business Visionary

David Giambruno of Revlon

Partner: Sunrise Technologies
The Business Visionary Award recognizes a person who has helped their company realize its vision or transform their organization in a significant way through the use of new technology (Microsoft products, including Microsoft Dynamics and other cutting edge technologies).

Business Visionary

Rif Kiamil of JJ Food Services Limited

Partner: eBECS
The Business Visionary Award recognizes a person who has helped their company realize its vision or transform their organization in a significant way through the use of new technology (Microsoft products, including Microsoft Dynamics and other cutting edge technologies).

Cloud Transformation

WeightWatchers International

Partner: UXC Eclipse
The Cloud Transformation Award recognizes an organization that has achieved measurable success through innovative cloud-based use of Microsoft Dynamics through a hosted or online deployment.

Community Champion

Tom Cullen of Driscoll's® Only the Finest Berries™

Partner: Junction Solutions
The Community Champion Award recognizes a person who shares their expertise with the Microsoft Dynamics community in activities such as speaking at conferences, contributing to community forums, blogging about tips and tricks, and more.

Industry Excellence: Financial Services

Yapi Kredi Emeklilik

Partner: VeriPark
This Industry Excellence Award recognizes an organization that has achieved measurable success in the Financial Services industry through use of Microsoft Dynamics.

Industry Excellence: Manufacturing

Chobani

Partner: Edgewater Fullscope
This Industry Excellence Award recognizes an organization that has achieved measurable success in the Manufacturing industry through use of Microsoft Dynamics.

Industry Excellence: Public Sector

The State of Illinois Department of Corrections

Partner: Tribridge
This Industry Excellence Award recognizes an organization that has achieved measurable success in a Public organization through use of Microsoft Dynamics.

Industry Excellence: Public Sector

Department of Veterans Affairs

This Industry Excellence Award recognizes an organization that has achieved measurable success in a Public organization through use of Microsoft Dynamics.

Industry Excellence: Service Industries

Keller Foundations

Partner: Hitachi Solutions America, Ltd.
This Industry Excellence Award recognizes an organization that has achieved measurable success in the Services Industry through use of Microsoft Dynamics.

Industry Excellence: Retail

Mattress Firm

This Industry Excellence Award recognizes an organization that has achieved measurable success in the Retail industry through use of Microsoft Dynamics.

Ongoing Evangelism

Ball Corporation

Partner: Pariveda Solutions
The Ongoing Evangelism Award recognizes a past Customer Excellence Award recipient that has continued their Microsoft Dynamics advocacy since Convergence 2012 Houston through evangelism activities such as case studies, presentations, and reference calls.

Productivity: Customer Care

Oklahoma City Thunder

Partner: Hitachi Solutions America, Ltd
This Productivity Award recognizes an organization that has experienced measurable productivity gains in their customer care and support efforts due to their use of Microsoft Dynamics CRM.

Productivity: ERP

Integrated DNA Technologies

Partner: Edgewater Fullscope
This Productivity Award recognizes an organization that has experienced measurable productivity gains in managing their back office with a Microsoft Dynamics ERP solution.

Productivity: Sales Force Automation

Grant Thornton International

Partner: Hitachi Solutions America, Ltd
This Productivity Award recognizes an organization that has experienced measurable productivity gains in managing their sales and marketing functions with Microsoft Dynamics CRM.

Technology Innovation: Small Business

Shock Doctor

Partner: Tribridge
This Technology Innovation Award recognizes a small business organization with less than 1,000 employees that has achieved measurable success in transforming their IT footprint through innovative use of Microsoft Dynamics.


Congratulations, also to our 2013 Awards Finalists


Nominating a Customer

Phase I

Phase I of the nomination process was open November 14, 2012 through January 9, 2013, and included a few questions to gather information on the customer’s award qualifications. The answers shared during Phase I provided the Microsoft judging teams with the data needed to select customers who met or exceeded the award category criteria. Customer nominations that met or exceeded the criteria were invited by Microsoft to move on to Phase II as award finalists.

Phase II

After Phase I, the Microsoft judging teams choose award finalists. The award nominators for these finalists are then asked to complete a Phase II nomination form. Nominators are contacted individually regarding the information they need to provide and the timeline for completion.

Award Categories

This year we will award customers in the following categories:

Judging Process

A Microsoft lead is assigned to lead a team of 5-6 judges for each category. The judges review each award nomination and rate them to determine the customer organizations that will move into Phase II as finalists. Microsoft will contact the award nominators of these finalists to direct them to the Phase II nomination forms.

Phase II nomination forms will be reviewed by each judging team, who will then select their top finalists. The lead for each category will meet with a panel of Microsoft executives to present their proposed winner for approval. Upon executive approval, nominators and winning customers will be notified.

Benefits of Winning a Customer Excellence Award

Prior to Convergence 2013 New Orleans, award recipients can expect:

  • recognition as an award finalist and then award winner on the Convergence website
  • press release templates for use by the award winner and their partner(s)

During Convergence 2013 New Orleans, award recipients can expect:

  • recognition and a reserved table at the awards luncheon hosted by Microsoft executives
  • trophy for award winner and their partner(s)
  • photographs taken with executives
  • recognition in Convergence materials
  • one 30 minute meeting scheduled with a Microsoft executive
  • one complimentary registration pass for Convergence

After Convergence 2013 New Orleans, award recipients can expect:

  • continued recognition on the Convergence website with the addition of your commemorative awards photo
  • electronic version of your commemorative awards photo

Expectations of Award Recipients

Award recipients are expected to:

  • be a participating member of the customer reference program
  • sign a Microsoft legal release to allow use of company name, logo, etc. in Convergence materials
  • provide company logo (.eps and .jpg) for use in Convergence materials
  • RSVP for the awards luncheon hosted by Microsoft executives