Microsoft Dynamics CRM Analyst Reports
Read what industry analysts say about Microsoft Dynamics CRM
2008 Gartner Magic Quadrant for CRM Customer Service Contact Centers Report
The report titled "Magic Quadrant for CRM Customer Service Contact Centers, 2008" was released on March 19, 2008 by Michael Maoz of Gartner, Inc. In this report, Gartner placed Microsoft Dynamics CRM in the Visionaries quadrant. Click here to read the report. *
AMR Research -- Microsoft and EDS Go After the Contact Center, Together
Read what AMR Research analyst Chris Fletcher has to say about the partnership between Microsoft and EDS announced in March, 2008.
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* The Magic Quadrant is copyrighted 19 March 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
