Microsoft understands that people, not processes, are the key to success. It is crucial that government employees have access to the information they need to guide their actions, that information be available when those workers need it from wherever they happen to be, and that collaboration across departments and agencies for decision making is seamless and intuitive. That’s why Microsoft Dynamics CRM provides a flexible platform that governments can use to deliver “citizen-centric” service. With Microsoft Dynamics CRM, employees are equipped with tools to help them provide one-stop service to citizens, recruit new businesses to the community, manage service delivery and manage funds and grants request—all with a low total cost of ownership. Top features quick reference guideContact center/311 | | • | Give employees quick, reliable access to critical information and tools to more efficiently address caller inquiries | | • | Improve self-service options for constituents | | • | Learn more |
| Grant management | | • | Simplify grant processing with a standardized, electronic system that follows all legislative grant management directives | | • | Track payments easily with transparent integration to your back-end financial systems | | • | Learn more |
| Task management | | • | Complete vital tasks regardless of the number of project stakeholders | | • | Provide authorized personnel with insightful visibility into the status of existing tasks | | • | Learn more |
| Personnel management | | • | Manage personnel, mission, budgeting, acquisition, inventory, training, public affairs, cases, and numerous other business applications | | • | Access information anywhere through enhanced data synchronization and mobility features that allow your personnel to use the tools and information they need | | • | Get powerful reporting and analysis tools to make it easy to manage cases and identify problems at a glance |
| Recruiting | | • | Streamline the recruiting process while leveraging existing investments in recruiting systems of record | | • | Enhance existing systems of record with powerful online marketing tools | | • | Target marketing messages to specific audiences and within key geographic locations | | • | Learn more |
| Constituent interaction management | | • | Give employees relevant constituent information in one location | | • | Track constituent inquiries, regardless of channel | | • | Quickly route requests to the appropriate department |
| Citizen case management | | • | Use automatic workflows to increase employee effectiveness | | • | Easily schedule follow-up appointments with alerts | | • | Provide mobile access to constituent and case information |
| Field inspection | | • | Enable field personnel on-site ability to track applications, licensing, and permits | | • | Help crews, inspectors, and case workers find citizens and businesses easily via Microsoft Virtual Earth integration |
| Comprehensive business intelligence | | • | Respond quickly to changing constituent needs and government legislation | | • | Increase efficiency through critical trend analysis based on real-time information | | • | Share real-time information via integration with Microsoft SharePoint Server |
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For a complete list of Microsoft Dynamics CRM solutions for U.S. government agencies, download these brochures:
Familiar, relevant, flexibleWith its seamless integration to Microsoft Office and its familiar Microsoft Outlook interface, Microsoft Dynamics CRM promotes fast user adoption and high utilization. Its consistent constituent processes and real-time organizational insight make it relevant across departments and agencies, and its technological flexibility makes it fast to deploy, simple to customize and easy to manage.
Next stepsTake a moment to find out what Microsoft Dynamics solutions can do for your government department or agency: | • | Find Microsoft Dynamics solutions information about for federal, state, and local governments. | | • | Evaluate Microsoft Dynamics CRM by downloading a complimentary 90-day trial. | | • | Contact your local Microsoft partner to find solutions for your government agency. |
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