Microsoft Dynamics CRM for Healthcare

In addition to providing quality care, healthcare organizations continue to search for ways to increase patient satisfaction and assist patients in proactively managing their overall health. This is one reason why healthcare organizations are looking at how to leverage customer relationship management (CRM) applications to help their patients better plan and manage their healthcare interactions, costs, and benefits. Not only do patients want more visibility into their healthcare, but providers need better integration of their systems for administrative and patient interaction to coordinate patient care, services, and delivery.

Microsoft Dynamic CRM is an integrated solution that helps healthcare organizations build a culture of prevention, develop a better understanding of health costs, and strengthen patient relationships, allowing them to deliver higher quality care.

Referrals management

  • Simplify the referral process across departments and organizations
  • Helps ensure uninterrupted care
  • Streamline administrative tasks
  • Remind clinicians to familiarize themselves with referred patients' files

Chronicically ill case management

  • Efficiently communicate with targeted patient groups
  • Automatically notify patients of upcoming appointments and educational events
  • Proactively remind patients to be diligent in their treatment plans

Comprehensive business intelligence

  • View key performance indicators, such as revenues per department
  • Spot and respond to trends quickly
  • Quickly Identify process improvement opportunities

Community outreach management

  • Help increase the focus on prevention and wellness through ongoing outreach
  • Raise awareness of services available
  • Send newsletters and invitations to community education and wellness events
  • Communications with financial donors can be automated to increase efficiency and improve results
  • Communications with financial donors can be automated to increase efficiency and improve results

Physician and nurse recruitment

  • Recruit and train high-quality healthcare professionals via easy-to-implement recruitment campaigns
  • Track responses and automate follow-up tasks
  • Automate follow-up tasks

Next Steps

  • Find  product information about Microsoft's solutions for healthcare, including Microsoft Dynamics CRM
  • Contact us  to request more information or to speak with a Microsoft representative.
Contact Us

Brochures and White Papers

Microsoft Dynamics CRM for Healthcare factsheet
View PDFPDF XPSXPS
Microsoft Dynamics CRM Patient Relationship Management whitepaper
View XPSXPS
Using CRM to coordinate cases across social services agencies
View PDFPDF XPSXPS

Get Adobe Acrobat Reader
Get Microsoft XPS Viewer

Customer Stories

PAML
Pathology lab slashes customer response times, gains new insight into service trends

Essex Medical & Forensic Services
Medical company uses CRM to expedite the judicial process

VisionShare
CRM solution helps healthcare connectivity provider boost revenue 115 percent