Using Microsoft Dynamics CRM

Find information and resources for deploying Microsoft Dynamics CRM, including best practices and back-up recommendations.

Quickly configure your Microsoft Dynamics CRM system and keep it running smoothly. Get detailed technical information, troubleshoot issues, and learn about common configuration scenarios.

Learn how to tailor Microsoft Dynamics CRM to your organization’s needs. Use workflow to automate business processes to maximize organizational efficiency.

Learn how to plan a campaign from development to launch, and how to track it, in Microsoft Dynamics CRM.

Maximize your organization’s services potential and increase customer satisfaction with Microsoft Dynamics CRM.

Drive sales productivity, increase visibility, and expand revenues with the robust account management system of Microsoft Dynamics CRM 3.0.

Find and analyze information with reports and configure your system for efficient reporting with Microsoft Dynamics CRM 3.0.

Find answers to common questions, connect with other people who are using Microsoft Dynamics CRM, and give us your feedback.

Visit this one-stop shop for access to sample code, guides for server-side and client-side code and reports, and instructions for developing add-ins. Download diagrams of the Microsoft Dynamics CRM logical database structure.