Implementing Microsoft Dynamics CRM 3.0 Small Business Edition: Training manual
Published: January 18, 2006
This 234-page training manual explores Microsoft Dynamics CRM 3.0 Small Business Edition from an implementer's perspective. Training begins with the implementation of a new Microsoft Dynamics CRM solution, and then moves to the processes and functionality available to Microsoft Dynamics CRM end users. This course is intended for small business partners who are new to Microsoft Dynamics CRM and who seek to gain an overview of its capabilities.
After completing this course, students will be able to:
| • | Install Microsoft Dynamics CRM 3.0 Small Business Edition |
| • | Perform many of the post-installation configuration tasks |
| • | Modify Microsoft Dynamics CRM 3.0 Small Business Edition entities and forms to tailor the application to an organization's specific needs |
| • | Configure business automation functions using workflow rules |
| • | Decide when to use sales processes and how to implement them |
| • | Perform end-user tasks using the Marketing Automation, Sales Management, and Customer Service modules of Microsoft Dynamics CRM 3.0 Small Business Edition |
