Sort records by multiple columns
Published: January 12, 2007
When you’re in a hurry to find a Microsoft Dynamics CRM record you need, or want to see groups of records, sorting a list of records is frequently the quickest method. You can easily sort by one or more columns.
To sort a list of records, click a column heading. The arrow indicates the direction of the sort: 
for ascending, and 
for descending. To change the sort order, click the heading again
To sort by an additional column, press CTRL+SHIFT while you click the additional column heading. Each column will show the arrow that indicates the sort direction. The columns are sorted based on the order you click the column headers.
For example, to sort contacts by Parent Customer, and then by city, first click the Parent Customer column heading, and then click the Address 1: City column header, as shown in the following figure.
