Providing Customer Service

An at-a-glance diagram of how a service activity is created, from the initial customer call to searching for availability and making the reservation.

A repeat customer is the best kind of customer. Use follow-up service activities to help keep your customers coming back.

Help your service representatives collect data efficiently so they can stay focused on helping your customers.

Not everyone can be an expert. Create a knowledge base of articles to collect and share your organization’s valuable information.

Find out which articles your team is referencing to answer customer questions and make sure that the team’s comments aren’t being ignored.

A guide to working with the service calendar to create service activities, match activities to resources, and resolve scheduling conflicts.

An at-a-glance diagram of how you can take a simple case from the initial customer contact through its resolution.

Discover faster and more efficient ways to navigate the service calendar.

Did someone call in sick? No problem. Use these steps to inform your customers and keep your business running smoothly.

Know your problem areas. Capture important data about cases opened for returned products and generate custom reports.

Rescue forgotten cases. Automatically send an e-mail message to the customer service manager.

Are customers returning your products? Are your customer service reps unable to contact your customers? Find out why cases are being resolved by customizing the resolution type.

Use business closures to block out your employee’s schedules at the same time during holidays, company meetings, and other times your organization is unavailable for service activities and appointments.