Maximize your solution value.

Keep your organization moving forward with service plans for Microsoft Dynamics.

When investing in Microsoft Dynamics, enrolling in a service plan is critical to your success. Select the service plan that best fits your needs. Your plan, along with the services your Microsoft partner provides, can give you the winning combination for helping you and your team succeed.

Service Plans

Select Your Microsoft Dynamics Solution to see available plans and their features:

  • Service Plan Features

    Service Plans for Microsoft Dynamics AX

    Business Ready Enhancement Plan

    Business Ready Advantage Plan*

    Business Ready Advantage Plus Plan**

    Microsoft Software Assurance

    Fact sheet

    Not available

    Fact sheet

    Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites. Visit the Microsoft Volume Licensing Software Assurance Web site for benefit information
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    Unlimited
    24x7 Problem Resolution Support (Severity A cases)***
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics CRM

    Business Ready Enhancement Plan
    (when purchased through the Microsoft Dynamics Price List)

    Business Ready Advantage Plan
    (when purchased through the Microsoft Dynamics Price List)*

    Business Ready Advantage Plus Plan
    (when purchased through the Microsoft Dynamics Price List)*

    Microsoft Software Assurance
    (when purchased through Microsoft Volume Licensing)

    Fact sheet

    Fact sheet

    Fact sheet

    Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably. Visit the Microsoft Volume Licensing Software Assurance Web site for benefit information
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    6 (Annual) Unlimited
    24x7 Problem Resolution Support (Severity A cases)***
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics GP

    Business Ready Enhancement Plan

    Business Ready Advantage Plan*

    Business Ready Advantage Plus Plan*

    Microsoft Software Assurance

    Fact sheet

    Fact sheet

    Fact sheet

    Not available

    Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    3 Hour Response Response time based on severity of issue
    (2-8 hours)
    24x7 Problem Resolution Support (Severity A cases)***
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics NAV

    Business Ready Enhancement Plan

    Business Ready Advantage Plan*

    Business Ready Advantage Plus Plan**

    Microsoft Software Assurance

    Fact sheet

    Not available

    Fact sheet

    Not available

    Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    Unlimited
    24x7 Problem Resolution Support (Severity A cases)***
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics RMS and POS

    Business Ready Enhancement Plan

    Business Ready Advantage Plan*

    Business Ready Advantage Plus Plan*

    Microsoft Software Assurance

    Fact sheet

    Fact sheet

    Fact sheet

    Not available

    Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    3 Hour Response Response time based on severity of issue
    (2-8 hours)
    24x7 Problem Resolution Support (Severity A cases)***
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics SL

    Business Ready Enhancement Plan

    Business Ready Advantage Plan*

    Business Ready Advantage Plus Plan*

    Microsoft Software Assurance

    Fact sheet

    Fact sheet

    Fact sheet

    Not available

    Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    3 Hour Response Response time based on severity of issue
    (2-8 hours)
    24x7 Problem Resolution Support (Severity A cases)***
    Managed Forums

* The Business Ready Advantage Plan is available only in the United States and Canada. The Business Ready Advantage Plus Plan is available only in the United States, Canada, Denmark, Australia, New Zealand, the United Kingdom, and South Africa. Be sure to check with your Microsoft partner for local availability of these support and service plans. If you use FRx or Forecaster as part of your Microsoft Dynamics solution, your support or service plan will include support and service for those products.

** Microsoft Dynamics AX 2009 continues to be available in certain geographies under Business Ready Licensing. Existing Microsoft Dynamics AX customers prior to November 1, 2011, will be subject to special upgrade/transition rules meant as a path into Business Value Licensing. On or after November 1, 2011, all new customers who purchase Microsoft Dynamics AX 2009 will be offered a license credit investment only, for purposes of upgrading/transitioning to Microsoft Dynamics AX 2012. For additional information about the Microsoft Dynamics AX 2012 upgrade/transition policies, please contact your partner or local Microsoft office.

*** SEV A 24x7 and Severity based response times are reserved for customers with BRAP+ service plan purchased or renewed on or after October 3, 2011. BRAP + plans purchased or renewed prior to October 3, 2011 receive an initial response of 1 hours with no 24x7 after hours support.

Enroll in a service plan

To enroll in or upgrade a service plan contact your Microsoft partner or contact us.

Additional support options

Microsoft Services Premier Support

Flex Support for Microsoft Dynamics

  • Flex 5-Pack and Flex Per-Incident Support for Microsoft Dynamics provides affordable access to Microsoft technical support for those who prefer to pay as you go. Available only for Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics POS, Microsoft Dynamics Retail Management System, and Microsoft Dynamics SL in the United States and Canada and select countries in Latin America.
  • Contact your Microsoft partner to purchase Flex 5-Pack and Flex Per-Incident Support for Microsoft Dynamics.
  • Suggested list price of a Flex support incident is $259 with an 8 hour response time. Support Incidents that are purchased separately expire one year after purchase date.

Microsoft Professional Support

Explore Microsoft Dynamics