Maximize your solution value.

Share
- Delicious
- Digg
- Facebook
- Twitter
Email

Keep your organization moving forward with service plans for Microsoft Dynamics.

When investing in Microsoft Dynamics, enrolling in a service plan is critical to your success. Select the service plan that best fits your needs. Your plan, along with the services your Microsoft partner provides, can give you the winning combination for helping you and your team succeed.

Service Plans

Select Your Microsoft Dynamics Solution to see available plans and their features:

	Business Ready Enhancement Plan	Business Ready Advantage Plan*	Business Ready Advantage Plus Plan**	Microsoft Software Assurance (when purchased through Microsoft Volume Licensing)
Service Plan Features	Service Plans for Microsoft Dynamics AX
	Fact sheet	Not available	Fact sheet
Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
CustomerSource Access This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.				Visit the Microsoft Volume Licensing Software Assurance Web site for benefit information
Knowledge Base This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online Training Free, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment Credits Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.
Protected List Price Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. Note: Support incidents that are purchased separately, expire one year after purchase date.			Unlimited
24x7 Problem Resolution Support			(Severity A cases)***
Managed Forums

	Business Ready Enhancement Plan (when purchased through the Microsoft Dynamics Price List)	Business Ready Advantage Plan (when purchased through the Microsoft Dynamics Price List)*	Business Ready Advantage Plus Plan (when purchased through the Microsoft Dynamics Price List)*	Microsoft Software Assurance (when purchased through Microsoft Volume Licensing)
Service Plan Features	Service Plans for Microsoft Dynamics CRM
	Fact sheet	Fact sheet	Fact sheet
Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.				Visit the Microsoft Volume Licensing Software Assurance Web site for benefit information
CustomerSource Access This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
Knowledge Base This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online Training Free, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment Credits Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.
Protected List Price Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. Note: Support incidents that are purchased separately, expire one year after purchase date.		6 (Annual)	Unlimited
24x7 Problem Resolution Support			(Severity A cases)***
Managed Forums

	Business Ready Enhancement Plan	Business Ready Advantage Plan*	Business Ready Advantage Plus Plan*	Microsoft Software Assurance
Service Plan Features	Service Plans for Microsoft Dynamics GP
	Fact sheet	Fact sheet	Fact sheet	Not available
Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
CustomerSource Access This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
Knowledge Base This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online Training Free, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment Credits Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.
Protected List Price Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. Note: Support incidents that are purchased separately, expire one year after purchase date.		3 Hour Response	Response time based on severity of issue (2-8 hours)
24x7 Problem Resolution Support			(Severity A cases)***
Managed Forums

	Business Ready Enhancement Plan	Business Ready Advantage Plan*	Business Ready Advantage Plus Plan**	Microsoft Software Assurance
Service Plan Features	Service Plans for Microsoft Dynamics NAV
	Fact sheet	Not available	Fact sheet	Not available
Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
CustomerSource Access This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
Knowledge Base This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online Training Free, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment Credits Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.
Protected List Price Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. Note: Support incidents that are purchased separately, expire one year after purchase date.			Unlimited
24x7 Problem Resolution Support			(Severity A cases)***
Managed Forums

	Business Ready Enhancement Plan	Business Ready Advantage Plan*	Business Ready Advantage Plus Plan*	Microsoft Software Assurance
Service Plan Features	Service Plans for Microsoft Dynamics RMS and POS
	Fact sheet	Fact sheet	Fact sheet	Not available
Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
CustomerSource Access This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
Knowledge Base This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online Training Free, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment Credits Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.
Protected List Price Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. Note: Support incidents that are purchased separately, expire one year after purchase date.		3 Hour Response	Response time based on severity of issue (2-8 hours)
24x7 Problem Resolution Support			(Severity A cases)***
Managed Forums

	Business Ready Enhancement Plan	Business Ready Advantage Plan*	Business Ready Advantage Plus Plan*	Microsoft Software Assurance
Service Plan Features	Service Plans for Microsoft Dynamics SL
	Fact sheet	Fact sheet	Fact sheet	Not available
Product Releases**, Service Packs, Hot Fixes, and Tax and Regulatory Updates Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
CustomerSource Access This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
Knowledge Base This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online Training Free, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment Credits Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.
Protected List Price Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. Note: Support incidents that are purchased separately, expire one year after purchase date.		3 Hour Response	Response time based on severity of issue (2-8 hours)
24x7 Problem Resolution Support			(Severity A cases)***
Managed Forums

* The Business Ready Advantage Plan is available only in the United States and Canada. The Business Ready Advantage Plus Plan is available only in the United States, Canada, Denmark, Australia, New Zealand, the United Kingdom, and South Africa. Be sure to check with your Microsoft partner for local availability of these support and service plans. If you use FRx or Forecaster as part of your Microsoft Dynamics solution, your support or service plan will include support and service for those products.

** Microsoft Dynamics AX 2009 continues to be available in certain geographies under Business Ready Licensing. Existing Microsoft Dynamics AX customers prior to November 1, 2011, will be subject to special upgrade/transition rules meant as a path into Business Value Licensing. On or after November 1, 2011, all new customers who purchase Microsoft Dynamics AX 2009 will be offered a license credit investment only, for purposes of upgrading/transitioning to Microsoft Dynamics AX 2012. For additional information about the Microsoft Dynamics AX 2012 upgrade/transition policies, please contact your partner or local Microsoft office.

Note: Microsoft Dynamics® NAV 2009 and Microsoft Dynamics GP 2010 continue to be available in certain geographies under Business Ready Licensing. For Microsoft Dynamics NAV or Microsoft Dynamics GP customers whose active Microsoft Dynamics NAV or Microsoft Dynamics GP product line first registration date is prior to October 1, 2012, they will be subject to special upgrade/transition rules meant as a path into Perpetual Licensing. Microsoft Dynamics NAV or Microsoft Dynamics GP customers whose active Microsoft Dynamics NAV or Microsoft Dynamics GP product line first registration date starts on or after October 1 2012 will be offered a License Credit Based Transition Upgrade only, for purposes of upgrade transitions to Microsoft Dynamics NAV 2013 or Microsoft Dynamics GP 2013. For additional information about the Microsoft Dynamics NAV 2013 or Microsoft Dynamics GP 2013 upgrade transition policies, please contact your partner or local Microsoft office.

*** SEV A 24x7 and Severity based response times are reserved for customers with BRAP+ service plan purchased or renewed on or after October 3, 2011. BRAP + plans purchased or renewed prior to October 3, 2011 receive an initial response of 1 hours with no 24x7 after hours support.

Enroll in a service plan

To enroll in or upgrade a service plan contact your Microsoft partner or contact us.

Additional support options

Microsoft Services Premier Support

Provides you direct access to Microsoft technical support when you need it and is available for all Microsoft solutions worldwide.
Learn more about Premier Support and Compare Premier Support Options; contact your Microsoft Partner or Microsoft Services to enroll.

Flex Support for Microsoft Dynamics

Flex 5-Pack and Flex Per-Incident Support for Microsoft Dynamics provides affordable access to Microsoft technical support for those who prefer to pay as you go. Available only for Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics POS, Microsoft Dynamics Retail Management System, and Microsoft Dynamics SL in the United States and Canada and select countries in Latin America.
Contact your Microsoft partner to purchase Flex 5-Pack and Flex Per-Incident Support for Microsoft Dynamics.
Suggested list price of a Flex support incident is $259 with an 8 hour response time. Support Incidents that are purchased separately expire one year after purchase date.

Microsoft Professional Support

Provides you direct access to Microsoft technical support when you need it and is available for all Microsoft solutions worldwide.
Learn more about and purchase Professional Support.

A Community of Microsoft Dynamics Users
Connect with peers and Microsoft team members

You're not alone. The Microsoft Dynamics Community helps you share, listen, and learn with the folks who know.
CONNECT NOW
Spread the Word
Share this page with your colleagues

Send this page to your colleagues so they can learn about the benefits they can access through your organization’s service plan for Microsoft Dynamics.
Share now