Maximize your solution value.

Get top value from your solution, protect your investment, and keep employees informed.

Your Microsoft Dynamics® solution puts you at the top of your game—and your Microsoft Dynamics service plan keeps you there. It’s what you need to stay compliant, stay competitive, and get the greatest value from your solution over time. Your plan, along with the services your Microsoft Dynamics partner provides, will give you the winning combination for success!

Explore the options that put you at the top of your game

Flexible options

E-learning

Industry-leading support

Unlimited technical support

Self-help tools and community forums

Technical Account Manager

24x7

Service Plans

Select Your Microsoft Dynamics Solution to see available plans and their features:

  • Service Plan Features

    Service Plans for Microsoft Dynamics AX

    Business Ready Enhancement Plan

    Business Ready Advantage Plan

    Business Ready Advantage Plus Plan

    Microsoft Software Assurance
    (when purchased through Microsoft Volume Licensing)

    Fact sheet

    Not available

    Fact sheet

    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites. Visit the Microsoft Volume Licensing Software Assurance Web site for benefit information
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    Unlimited
    24x7 Problem Resolution Support (Severity A cases)
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics CRM

    Business Ready Enhancement Plan
    (when purchased through the Microsoft Dynamics Price List)

    Business Ready Advantage Plan
    (when purchased through the Microsoft Dynamics Price List)*

    Business Ready Advantage Plus Plan
    (when purchased through the Microsoft Dynamics Price List)*

    Microsoft Software Assurance
    (when purchased through Microsoft Volume Licensing)

    Fact sheet

    Fact sheet

    Fact sheet

    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably. Visit the Microsoft Volume Licensing Software Assurance Web site for benefit information
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    6 (Annual) Unlimited
    24x7 Problem Resolution Support (Severity A cases)
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics GP

    Business Ready Enhancement Plan

    Business Ready Advantage Plan

    Business Ready Advantage Plus Plan

    Microsoft Software Assurance

    Fact sheet

    Fact sheet

    Fact sheet

    Not available

    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    3 Hour Response Response time based on severity of issue
    (2-8 hours)
    24x7 Problem Resolution Support (Severity A cases)
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics NAV

    Business Ready Enhancement Plan

    Business Ready Advantage Plan

    Business Ready Advantage Plus Plan

    Microsoft Software Assurance

    Fact sheet

    Not available

    Fact sheet

    Not available

    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    Unlimited
    24x7 Problem Resolution Support (Severity A cases)
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics RMS and POS

    Business Ready Enhancement Plan

    Business Ready Advantage Plan

    Business Ready Advantage Plus Plan

    Microsoft Software Assurance

    Fact sheet

    Fact sheet

    Fact sheet

    Not available

    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    3 Hour Response Response time based on severity of issue
    (2-8 hours)
    24x7 Problem Resolution Support (Severity A cases)
    Managed Forums
  • Service Plan Features

    Service Plans for Microsoft Dynamics SL

    Business Ready Enhancement Plan

    Business Ready Advantage Plan

    Business Ready Advantage Plus Plan

    Microsoft Software Assurance

    Fact sheet

    Fact sheet

    Fact sheet

    Not available

    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates   Get the latest releases of your Microsoft Dynamics solution, as well as service packs and hot fixes for Microsoft Dynamics solutions in the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance and help ensure legal and regulatory compliance and help keep your solution running securely and reliably.
    CustomerSource Access   This secure customer website features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
    Knowledge Base   This service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
    Unlimited Online Training  

    Free, unlimited access to:

    • E-Learning.
      Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content.

    • Training materials.
      Can be used as a study tool or as a desktop reference.

    • Learning Plans.
      Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals.

    Note: Some training materials are available in multiple languages. Learning Plans are currently available in English only.

    Transition Investment Credits  

    Allows you to apply your license investment toward the transition from one Microsoft Dynamics License Model, Product Line or Edition to another Microsoft Dynamics License Model, Product Line or Edition. Transitioning between these two license models may require payment of an additional transition fee.

    Protected List Price   Provides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
    Support Incidents   Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise.

    Note: Support incidents that are purchased separately, expire one year after purchase date.
    3 Hour Response Response time based on severity of issue
    (2-8 hours)
    24x7 Problem Resolution Support (Severity A cases)
    Managed Forums

Download the Comparison Chart

SUPPORT OPTIONS FOR HOSTED SOLUTIONS

Microsoft Dynamics AX

Microsoft Dynamics GP and Microsoft Dynamics NAV

  • Through a Microsoft Dynamics certified partner only
  • Customer support for Microsoft Azure.

Enroll in a service plan

To enroll in or upgrade a service plan contact your Microsoft partner or contact us.

Additional support options

Microsoft Services’ Premier Support provides large-scale corporations with direct access to Microsoft technical support when needed and is available for all Microsoft solutions worldwide. Visit Microsoft Services to enroll or request more information.

Flex Support for Microsoft Dynamics

  • Get the help you need with flexible and affordable access to Microsoft technical support for those who prefer to pay as you go. Available only for Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics POS, Microsoft Dynamics RMS, and Microsoft Dynamics SL in the United States and Canada and select countries in Latin America.
  • Contact your Microsoft partner to purchase Flex 5-Pack and Flex Per-Incident Support for Microsoft Dynamics or log in to CustomerSource to pay directly.
  • Support Incidents that are purchased separately from a Microsoft Dynamics Support Plan expire one year after purchase date.

Microsoft Professional Support

  • Provides you direct access to Microsoft technical support when you need it and is available for all Microsoft solutions worldwide. To contact a Microsoft Technical Support Engineer, to get the help you need to get back to work quickly, click here.

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