Realize the benefits of CustomerSource
Access your service plan benefits any time, from anywhere
Updated: March 5, 2008
Get access to CustomerSource—a one-stop resource for quick and easy access to valuable information to maximize the benefits of your Microsoft Dynamics business management solution.
As part of the many benefits included in the Business Ready Enhancement Plan or Software Assurance for Microsoft Dynamics, CustomerSource is an award-winning, site that provides access to timely and relevant information on your Microsoft Dynamics and related products and services. CustomerSource can help you boost productivity and reduce support costs by providing unlimited access to online training and certification information, technical support Knowledge Base and newsgroups, downloads, event details, and more - any time ,from anywhere.
Watch the CustomerSouce demo to learn how CustomerSource can help you.
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Illustration: When you log in, the CustomerSource home page displays news and information pertinent to your products and profile, as well as links to support, training, downloads, and more.
On This Page
News and events
Stay up-to-date on the latest corporate and product-specific news, as well as upcoming events.
| • | Events
Attend an event such as a conference or online seminar to learn more about how your business benefits from Microsoft Dynamics solutions. |
| • | Insights
Customers who access the global, Unites States, Canada, United Kingdom and Australia/New Zealand sites can subscribe to Insights (currently offered in English only) to receive the latest product news and announcements, support alerts, and general information that keep you up to date. |
| • | News
Read the latest news, information, and product and press releases related to your Microsoft Dynamics product, including articles about business issues written by industry experts. |
My Account
Access and update your account information any time through My Account. A popular feature, My Account provides you with access to your account information, including your personal profile and company profile, product registration keys, and order and billing status as well as an overview of your service plan.
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Illustration: From the CustomerSource home page you can view and modify your personal, company, and product information. When your service plan is up for renewal, review your service plan information and renew online from the Products & Service Plans box on the right side of the page.
Support
The Support section in CustomerSource provides convenient access to many technical resources, including both self-help and assisted support services. If you're enrolled in a Microsoft Dynamics service plan, your electronic support requests have the same guaranteed response time as your telephone support incidents.
Online technical support features include:
| • | Support information: Find information related to support hours, who to contact, tips for using online support features, and more. |
| • | Microsoft Knowledge Base: Access the same database our award-winning technical support team uses. Microsoft Knowledge Base contains thousands of technical tips, solutions to common problems, usability recommendations, and answers to frequently asked questions. |
| • | Assisted support: Initiate support requests directly to our online support team for responses to your technical support questions. Some examples include: Note: The links below require a CustomerSource user name and password. | • | Automated Solutions
Use Automated Solutions to solve common problems with the click of a button rather than performing each step yourself. | | • | Hot Topics
View the most critical support information related to your solution, including support alerts and Service Pack releases. | | • | New Support Requests
Get help from a support professional by submitting your support requests online. | | • | Existing Support Requests
Refer to your support history if a problem recurs or update an open case with new information. | | • | Advanced Product Support Services for Microsoft Dynamics (U.S. and Canada only):
Gain access to some of the most technical team members from Microsoft Dynamics. Our professional services, called Advanced Product Support Services, offers assistance that goes beyond what you can receive from a typical support call. A wide variety of services and products have been designed to help you get the most from your Microsoft Dynamics product. |
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Illustration: Self-support tools such as Knowledge Base give you access to answers to product questions anytime you need them.
Downloads and updates
Stay current by updating your system with the latest Service Pack, product releases, tax updates, and hotfixes. These updates, along with resources to submit product suggestions and modify reports, help make you more self-sufficient.
Technical content
Gain deeper understanding of benefits and capabilities of your software investment by accessing "how to" tips and steps, installation and setup guides, product white papers, and more. With some content types, customers can easily refine their searches with drop-down field selection options.
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Illustration: You can download detailed technical information about Microsoft Dynamics and related products.
Product information
All Microsoft Dynamics products offer a solid accounting and finance core for e-business. All are backed by ongoing service and around-the-clock support. Each integrated product family offers a range of features for specific business needs. The product information on the CustomerSource site provides you with the features and benefits each solution provides.
Service plan information
Our goal is to provide you with a variety of plan options that meet your business needs today and well into the future. The benefits you receive through these support plans will help maximize the value of your solution. Take a brief look at each plan that is available to you. Also, Professional Services is a resource available in North America for service needs that go beyond a typical support incident. Delivered to you by Microsoft and through your local partner, Professional Services include Advanced Product Support Services, Business Systems Architecture (BSA), migration/update services and tools, advisory services, reporting services, technical workshops, and much more.
Training and certification
Maximize your investment and understand your solution's features, functionality, and potential by participating in the many training opportunities available to you. Learn how to take advantage of e-learning, classroom training, and training materials by reviewing the Training area of CustomerSource today.
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Illustration: Help your staff learn quickly and make the most of Microsoft Dynamics and related products by getting online training, registering for classroom training, obtaining product certification, and more.
Microsoft Dynamics newsgroups
Public newsgroups
Begin exchanging information and receiving answers today by accessing our public newsgroups, which are online forums where you can collaborate with other customers to learn about your solution and solve technical issues.
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Illustration: Newsgroups enable you to interact with peers and product experts to exchange tips and tools, ask questions, and more.
Managed newsgroups
Activate your managed newsgroups benefit if you're enrolled in a Business Ready Advantage Plan (formally known as Standard A), the Business Ready Advantage Plus Plan (formally known as Standard B), Software Assurance or Deluxe /Premier Support plans. With this feature, you receive the added benefit of having Microsoft Dynamics support engineers respond if an answer has not been provided to your posting by newsgroup participants within two business days.
Solution Finder
Use Microsoft Solution Finder to search for solutions that meet your business needs—whether financial, customer relationship, supply chain, or other. These solutions are built by Microsoft Certified Partners and can be integrated with Microsoft Dynamics products. All solutions have been validated by at least two local customer references or by the Microsoft independent software vendor (ISV) solution test. Search to find a validated solution that meets your specific business needs and integrates with the Microsoft Dynamics suite of products.
New benefits on CustomerSource
Unlimited access to online training
CustomerSource provides unlimited access to a wide range of online training courses. You can also download training materials, participate in classroom-style training sessions, and access learning plans that are designed to help you more strategically take advantage of the online training courses.
Extended globalization for customers worldwide
CustomerSource is available for 23 local-language country/region sites—in 14 languages plus a global site (in English) for each Microsoft Dynamics product line offered in that country/region.
With a strong concentration on local content relevant to each product, the 23 local sites include:
| • | Australia/New Zealand, Austria, Belgium (Dutch and French sites), Brazil, Canada, Czech Republic, Denmark, France, Germany, Hungary, Iceland, Italy, Japan, Latin America (all Spanish-speaking countries except Brazil), Netherlands, Russia, Spain, Switzerland (German and French sites), Turkey, the U.K., and the U.S. |
| • | Languages for the sites include: Brazilian Portuguese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Russian, Spanish, , Turkish and UK English. |
| • | Product-line views of local sites will depend on product availability in that geography. |
In addition, there is a Country/Language selection option for the News/Events, Documentation, Downloads, and Training features, making it easier to find content applicable to different geos without changing the Preferred Country you have identified in your My Account area.
Improved personalization
You can now update your industry profile information and select country/language preferences to help CustomerSource deliver timely, relevant information based on your most current profile and preferences.
How to access CustomerSource
If you're already using a Microsoft Dynamics product and are on a current service plan, read this CustomerSource access FAQ or contact your local Microsoft partner or service provider for information about how to log in to CustomerSource. If you're not using a Microsoft Dynamics product or don't have a current service plan, contact us for more information.
