Richmond Housing Speeds Home Repairs and Other Services with Microsoft Dynamics

Richmond Housing Partnership (RHP) provides affordable homes to people in need. To streamline overall service, and speed up housing repairs in particular, RHP replaced multiple disparate customer service solutions with Microsoft Dynamics. Now, RHP staff can, for example, schedule repair requests more rapidly and save tenants time by giving them a specific two-hour appointment slot, versus previous all-morning or all-afternoon appointment windows.

Learn more about Richmond Housing Partnership at And, see more of the Richmond Housing Partnership story in the documentary, The Paladins, at

Customer Size: Medium Organization
Industry: Public Sector; Nonprofit
Country or Region: United Kingdom
  • Microsoft Dynamics CRM 2011
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