At Microsoft, we understand how important it is for business leaders to control their technology environments—and not to let their technology environments control them.
That's why we have implemented the Business Ready Customer Care initiative. This initiative is an example of the unyielding commitment that Microsoft has to its Microsoft Dynamics customers. As a Microsoft Dynamics customer, you can be assured your solutions will continue to be supported as your business grows and evolves.
A new standard in software development and support
With Business Ready Customer Care, Microsoft has established a new standard for customer service by extending support for the Microsoft Dynamics line-of-business management software solutions beyond industry practices—to a full ten years of extended product support. You get the peace of mind you deserve through freedom of choice for product support, increased product insight, and the ability to influence the future direction of your selected product, as well as the assurance of a clear future for technology advances.
Freedom of choice
Extended product support equates to freedom of choice for your business. By enrolling in and staying current with the Business Ready Enhancement Plan, you will have support options that fit your needs ten years after the initial release of a product.
Even if you delay your upgrades, you will have the opportunity to access support services on the version of software your company is using. And, if you need support beyond ten years, custom support arrangements may be available for your business. By raising the bar with ten years of support options, Microsoft provides you the choice to either continue with your existing implementation or upgrade according to the timeline that's right for your business.
Mainstream support—five years
Extended support—five additional years custom support—beyond ten years
Self-support—ten years (available on CustomerSource, the personalized customer Web site available to Microsoft Dynamics customers worldwide)
Visibility into product life cycles
As a Microsoft Dynamics customer, you have visibility into product life cycles and road maps, ongoing innovations, and Statements of Direction, which allow you to more efficiently manage your infrastructure and undertake product and IT planning with greater foresight.
Statements of direction are available to you for each solution you implement, showing how your Microsoft Dynamics solutions will evolve, twelve to eighteen months in advance of the next version release. This allows you to undertake product and IT planning with greater foresight. Having this level of visibility into the future puts you in control of your technology plan, ensuring you budget appropriately for deploying product innovations.
Influence over product direction
As a Microsoft Dynamics customer, you have more options than ever before for providing feedback and influencing the direction of the product road map for the solutions you implement.
Using CustomerSource, the personalized customer Web site available to Microsoft Dynamics customers worldwide, you can provide product feedback to Microsoft Dynamics research and development team members. Additionally, you can leave direct video feedback in a "Speak Your Mind" booth at Microsoft Dynamics events.
A commitment to your business
Microsoft is committed to continually improving and extending the products within the Microsoft Dynamics product line, and you can be confident that we are committed to preserving your investments today and to enhancing them in the future. Business Ready Customer Care ensures you will receive more value from your current solutions, and gives you the ability to plan for the next step as your business grows and evolves. No matter what your business software solution needs, Microsoft will be with you every step of the way.
