Microsoft Dynamics—Customer stories

2 page Case Study

Electronics Retailer Saves Cost and Increases Agility with Integrated Operations

Electronics retailer Best Denki wanted a solution to enable their staff to focus on the process, minimize the administrative considerations whilst maintaining high data integrity. With Microsoft Dynamics™ NAV, it streamlined its financial processes by cutting month-end reporting from one week to a day. Integrating its front- and back-end operations, Best Denki has enhanced its data integrity, stock management, customer responsiveness, management visibility and business agility.

4-page Case Study

Web Retailer Handles 1,000 Percent Order Volume Spikes with Powerful ERP Solution

In the crowded world of e-commerce, Woot provides a highly differentiated online-shopping experience by offering rock-bottom prices on a single item each day. Steadily rising traffic to its main Web sites led executives to evaluate the scalability of its Sage Pro enterprise resource planning system. Because the Sage system lacked the ability to individually process large numbers of transactions, the company batched thousands of customer purchases as a single sales order, hindering efficient fulfilment and delivery. With help from Microsoft® Gold Certified Partner SimCrest, Woot implemented Microsoft Dynamics® NAV. The company uses the solution to automate business processes and access powerful analysis and reporting tools. Now, Woot benefits from faster order processing, increased visibility into transaction data, and a system that supports rapid growth.

4-page Case Study

Specialty Retailer Smoothes Operations for Improved Productivity and Future Profits

Jamba Juice—a leading provider of healthy, on-the-go food and beverages—viewed the economic slowdown as an opportunity to assess its operations and improve efficiencies. The company decided to invest in integrated technology tools that would help its stores run more efficiently and streamline communication. Therefore, Jamba Juice signed a Microsoft® Enterprise Client Access License Suite agreement, saving 50 percent in software costs, and deployed products such as Microsoft Office SharePoint® Server 2007 and Microsoft Office PerformancePoint® Server 2007. The company already has seen improvements in its productivity, and it expects to enhance its business intelligence capabilities for better decision making. Overall, Jamba Juice anticipates that its use of Microsoft products will result in increased profitability due to a better ability to serve customers and decreased operational costs.

2 page Case Study

Large Sports Goods Retailer Opens Fully Supported Ukraine Stores in Just Three Weeks

Sporting goods retailer Sportland needed a solution to support its new Ukraine-based stores. Working with Microsoft® Gold Certified Partner Innoware, the company deployed Microsoft Dynamics® NAV business management software, which is also used in the retailer’s other international locations. With the system in place, managers can track and analyse products from supply chain to point of sale (POS) and keep down business costs.

2 page Case Study

Retail Company Improves Productivity with Business Management Tool

Aswaaq is a retail chain based in the United Arab Emirates (UAE). It owns community centres that host state-of-the-art supermarkets, complemented by a range of shops and services. From the start, the company put Microsoft® technologies at the core of its operations, and built an IT infrastructure based on Microsoft Dynamics® NAV. Employees use the system to manage all their needs—from point of sale to back-office management—which improves productivity and reduces costs.

4-page Case Study

Luxury Apparel Leader Empowers Sales Agents to Thrive, Gets Ready for Growth
Customers rely on independent sales agents for The Worth Collection—a leading provider of exclusive, high-end clothing and accessories—to sell and deliver items from the company’s seasonal collections. In an effort to maximize the agents’ performance and loyalty, boost customer satisfaction, and prepare the company for growth, The Worth Collection replaced all of its disparate business software systems with an integrated solution: Microsoft Dynamics® AX. The solution supports all business activities with comprehensive, scalable functionality, integrating seamlessly with Keyora’s Webfoot E-Commerce to facilitate advanced e-commerce capabilities for sales agents. The Worth Collection agents can now focus on profitable selling with increased customer retention and higher service levels. And, the company can operate more efficiently, make sound strategic decisions, and ready for fast growth.

4-page Case Study

Retailer Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

Growing by as many as eight retail stores a year, JYSK Canada wanted to further increase its presence and sales by making its merchandise available over the Internet. To do so, the company needed to ensure that it could take advantage of its existing enterprise resource planning (ERP) system, Microsoft Dynamics® NAV, without adding unnecessary cost and complexity to its streamlined IT environment. In 2007, the company deployed Nav-to-Net, a Certified for Microsoft Dynamics product that enables online e-commerce and makes inventory levels and other product information in Microsoft Dynamics NAV easily available on the Internet. With Nav-to-Net, the company gained a Web site that can be easily updated in real time through its ERP system and managed by an IT staff of only four and one full-time webmaster.

4-page Case Study

50-Store Candy Franchise Sweetens Sales, Whips Up Reports, and Clarifies Visibility

Rocky Mountain Chocolate Factory was filling stores with customers, selling new franchises, and constantly renovating stores. But customers might see three systems in one visit thanks to a patchwork of old electronic cash registers (ECRs) in every shop. Collecting information from them was sporadic and required tinkering. Data was inadequate for reports, and prospective franchisees saw ECRs as a weak spot. The RSC Group had tailored the company’s Microsoft Dynamics® GP ERP system, so its recommendation of Microsoft Dynamics Retail Management System opened doors. All sales functions now occur on one register and transactions are four times as fast. Daily polling delivers accurate data from every store, and information slides into Microsoft Dynamics GP. Store owners and executives have data on sales, stock levels, a customer loyalty program, and reports to manage growth.

4-page Case Study

PHP Mercus Sp. z o.o. installed solution to specialized consolidation notes based on Microsoft Dynamics AX

As a member of the capital group KGHM Poland Copper S.A., PHP Mercus Sp. z o.o. is subject to the orders, rules of cooperation and operating specifications of the group. Mercus faced a serious problem when preparing reports to coordinate and document transactions for the capital group. Specifically, the amount and complexity of the reports created the problem. Previously prepared "manual" reports using data from the system took a lot of valuable time and was prone to mistakes when writing each datum. Installation of Microsoft Dynamics AX allowed creation of a series of specialized reports, which delivers information to users regarding cooperation with clients of the capital group.

4-page Case Study

Food Service Distributor Enhances Expiration

New Viet Dairy is a leading player in the dairy and food industry in Vietnam. Established in Ho Chi Minh City, Vietnam in 1997, New Viet Dairy offers a wide range of dairy and food products including foodservice cheese, Italian fine foods, meat and French fries etc. to the food and hospitality industries in Vietnam.

To support its impending growth, New Viet Dairy wanted to integrate its operations with an Enterprise Resource Planning (ERP) solution. It also needed item tracking and expiration management capabilities to better manage its range of dry, chilled and frozen produce.

Microsoft Dynamics™ NAV allows New Viet Dairy to improve its warehouse management and inventory control. The company also gains the capabilities to meet Vietnamese accounting and tax legislative requirements. Increased management control and visibility enables more informed and faster decision making.