Microsoft Dynamics—Customer stories

4-page Case Study

Hospital Retail Chain Boosts Sales During Tough Economy, Cuts Tasks to Zero Time

With several medical facilities, pharmacies, and five retail shops, Columbus Regional Healthcare System (CRHS) in Columbus, Georgia, is the area’s most important provider for a wide spectrum of health needs. Retail income helps defray medical costs, so efficiency is vital. With no automation, earlier records were nonstandard, barricading improvements. Pushing a previous system into shops only added sales records by category, not by SKU, and did not address scores of weekly hours spent tracking staff’s payroll-deducted purchases. Retail Technology Experts installed Microsoft Dynamics® Retail Management System, Paquin Healthy Discounts, and interfaces that reduced many task times to zero. This motivates customers to centralize more of their buying into CRHS stores and pinpoints purchasing to defeat space limitations. Now, it will be easy for CRHS to deploy stores in new facilities.

2 page Case Study

Electronics Retailer Saves Cost and Increases Agility with Integrated Operations

Electronics retailer Best Denki wanted a solution to enable their staff to focus on the process, minimize the administrative considerations whilst maintaining high data integrity. With Microsoft Dynamics™ NAV, it streamlined its financial processes by cutting month-end reporting from one week to a day. Integrating its front- and back-end operations, Best Denki has enhanced its data integrity, stock management, customer responsiveness, management visibility and business agility.

4-page Case Study

Web Retailer Handles 1,000 Percent Order Volume Spikes with Powerful ERP Solution

In the crowded world of e-commerce, Woot provides a highly differentiated online-shopping experience by offering rock-bottom prices on a single item each day. Steadily rising traffic to its main Web sites led executives to evaluate the scalability of its Sage Pro enterprise resource planning system. Because the Sage system lacked the ability to individually process large numbers of transactions, the company batched thousands of customer purchases as a single sales order, hindering efficient fulfilment and delivery. With help from Microsoft® Gold Certified Partner SimCrest, Woot implemented Microsoft Dynamics® NAV. The company uses the solution to automate business processes and access powerful analysis and reporting tools. Now, Woot benefits from faster order processing, increased visibility into transaction data, and a system that supports rapid growth.

4-page Case Study

Specialty Retailer Smoothes Operations for Improved Productivity and Future Profits

Jamba Juice—a leading provider of healthy, on-the-go food and beverages—viewed the economic slowdown as an opportunity to assess its operations and improve efficiencies. The company decided to invest in integrated technology tools that would help its stores run more efficiently and streamline communication. Therefore, Jamba Juice signed a Microsoft® Enterprise Client Access License Suite agreement, saving 50 percent in software costs, and deployed products such as Microsoft Office SharePoint® Server 2007 and Microsoft Office PerformancePoint® Server 2007. The company already has seen improvements in its productivity, and it expects to enhance its business intelligence capabilities for better decision making. Overall, Jamba Juice anticipates that its use of Microsoft products will result in increased profitability due to a better ability to serve customers and decreased operational costs.

2 page Case Study

Large Sports Goods Retailer Opens Fully Supported Ukraine Stores in Just Three Weeks

Sporting goods retailer Sportland needed a solution to support its new Ukraine-based stores. Working with Microsoft® Gold Certified Partner Innoware, the company deployed Microsoft Dynamics® NAV business management software, which is also used in the retailer’s other international locations. With the system in place, managers can track and analyse products from supply chain to point of sale (POS) and keep down business costs.

2 page Case Study

Retail Company Improves Productivity with Business Management Tool

Aswaaq is a retail chain based in the United Arab Emirates (UAE). It owns community centres that host state-of-the-art supermarkets, complemented by a range of shops and services. From the start, the company put Microsoft® technologies at the core of its operations, and built an IT infrastructure based on Microsoft Dynamics® NAV. Employees use the system to manage all their needs—from point of sale to back-office management—which improves productivity and reduces costs.

4-page Case Study

Luxury Apparel Leader Empowers Sales Agents to Thrive, Gets Ready for Growth
Customers rely on independent sales agents for The Worth Collection—a leading provider of exclusive, high-end clothing and accessories—to sell and deliver items from the company’s seasonal collections. In an effort to maximize the agents’ performance and loyalty, boost customer satisfaction, and prepare the company for growth, The Worth Collection replaced all of its disparate business software systems with an integrated solution: Microsoft Dynamics® AX. The solution supports all business activities with comprehensive, scalable functionality, integrating seamlessly with Keyora’s Webfoot E-Commerce to facilitate advanced e-commerce capabilities for sales agents. The Worth Collection agents can now focus on profitable selling with increased customer retention and higher service levels. And, the company can operate more efficiently, make sound strategic decisions, and ready for fast growth.

4-page Case Study

Growing Beauty Supply Chain Saves Hours, Trims Costs, and Brings in New Revenue

Venus Beauty Supply matured from a family men’s store into a chain of two beauty product locations in Spartanburg, South Carolina. But the makeover brought new challenges, such as managing 60,000 ever-changing SKUs, many of which were not barcoded. Identical products came from several vendors. Previous software created work by losing hours of data entry, misreporting stock levels, and causing unwise purchases. Then Venus installed POS Unlimited’s beauty-supply solution. Its preloaded database contains most beauty products and their vendors, standardizing records and saving weeks of data entry. Mobile PDA enables walk-around stock management and purchasing. Owner and staff can now spend more personal time with customers, showing off new products and promoting repeat business. Venus also saves nearly a full staff person’s wages per week through streamlined inventory and purchasing tasks.

4-page Case Study

Independent Pharmacies Expand and “Right-Size” by Saving Steps, Earning New Income

When two partners built a chain of four pharmacies near Kansas City, Missouri, time demands rose as fast as square footage. The largest store offered 10,000 SKUs to 900 customers a day. But every pharmacy’s albatross—accurately invoicing insurance companies and reconciling piecemeal payments—took up to 20 hours of staff time per store each month. Then nursing homes and customers had to be invoiced for the remainders. To tame the paperwork, partners selected Microsoft Dynamics® Retail Management System, Nova Libra Pharmacy POS, and Speed Script’s Pharmacy Management System. Task times shrunk, billing accuracy hit nearly 100 percent, and customers praised faster lines. But an unexpected bonus appeared. When partners agreed to divide the chain, accounts receivable were clear to the penny, customer lists showed preferred buying habits, and stock levels reported by store were impeccable.

4-page Case Study

Retailer Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

Growing by as many as eight retail stores a year, JYSK Canada wanted to further increase its presence and sales by making its merchandise available over the Internet. To do so, the company needed to ensure that it could take advantage of its existing enterprise resource planning (ERP) system, Microsoft Dynamics® NAV, without adding unnecessary cost and complexity to its streamlined IT environment. In 2007, the company deployed Nav-to-Net, a Certified for Microsoft Dynamics product that enables online e-commerce and makes inventory levels and other product information in Microsoft Dynamics NAV easily available on the Internet. With Nav-to-Net, the company gained a Web site that can be easily updated in real time through its ERP system and managed by an IT staff of only four and one full-time webmaster.