Meeting the global demands of your industry and business today and in the future
Microsoft Dynamics AX helps the people in your organization increase sales and reduce costs with relevant information at their fingertips. Sales and marketing managers work more effectively with their teams and sell more efficiently by using the Internet and telemarketing.
Microsoft Dynamics AX also helps your people manage a broad range of other business areas, minimizing the need for multiple systems.
Improve customer relationships. Get a real-time view of customer and prospect data with the ability to define relationships and track your correspondence, phone logs, and automatically generated activities. Take advantage of that information to strengthen customer relationships.
Increase sales force productivity. Identify and seize important sales opportunities with access to integrated sales information, and evaluate sales activities against the profitability of each segment or customer. Effectively manage your pipeline for increased closure rates.
Plan more effective campaigns. Simplify campaign planning, execution, and analysis by using rich ERP data with definable processes that can increase effectiveness and control costs by measuring the success and profitability of each campaign.
Optimize sales by managing telephone sales and marketing activities together. Gain insight into customer needs, improve lead generation and qualification, and improve sales performance by combining sales and marketing information.
Feature
Business Essentials
Advanced Management
Advanced Management Enterprise*
Add-on components
Sales and marketing role centers
Unified communications
Global address book
Lead management
Opportunity management
Hierarchical process templates
Web-enabled CRM data
Microsoft Virtual Earth integration
Sales management
Sales force automation
Marketing automation
Telemarketing/ telesales
*Advanced Management Enterprise available as additional components for the Advanced Management edition only.
Key
= Feature included
= Feature available with Advanced Management Enterprise options. You must have the Advanced Management edition to get features marked Advanced Management Enterprise only.
= Feature available to add on to either edition
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