Enables project-driven organizations to automate and streamline processes, and meet customers' requirements
With full integration to financial modules, Microsoft Dynamics SL field service management offers a comprehensive solution that automates operational and accounting areas of a service business. Microsoft Dynamics SL Field Service Management supports automation of key functions, including:
Service call processing and dispatching
Full management of service contracts from quotation to renewals
Equipment management, including both routine and unscheduled maintenance
Full invoicing capabilities, including contracts, time and material, and flat rate
With assistance from your Microsoft partner, you can choose from two editions of pre-selected (packaged) software functionality available for Microsoft Dynamics SL. If you need functionality in addition to what's included in the edition you choose, you have the flexibility to add select components. The table below compares what's available with the Business Essentials and Advanced Management editions, as well as add-on components.
Feature
Business Essentials
Advanced Management
Available to add on
Service Dispatch
Advanced Management Enterprise only
Equipment Maintenance
Flat Rate Pricing
Service Contracts
Key
= Feature included
= Feature available with Advanced Management Enterprise options. You must have the Advanced Management edition to get features marked Advanced Management Enterprise only.
= Feature available to add on to either edition
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