Service Plans & Support | Microsoft Dynamics

Microsoft is committed to helping your people get the most out of the many benefits our software has to offer. When you invest in Microsoft Dynamics, you can choose from a variety of support and service plans and select the option that best fits your business needs. Combine this with the services provided by your local Microsoft partner, and you have a winning combination to give your staff what they need to use their software to its full potential.

Support and service plans for Microsoft Dynamics	Business Ready Enhancement Plan	Business Ready Advantage Plan (United States and Canada Only)	Business Ready Advantage Plus Plan (United States and Canada Only)	Microsoft Software Assurance with Microsoft Dynamics CRM benefits	Microsoft Dynamics CRM Online Subscription (United States and Canada Only)	Microsoft Services Premier Support
Service plans offered by product
Microsoft Dynamics AX
Microsoft Dynamics NAV
Microsoft Dynamics Retail Management System
Microsoft Dynamics POS
Microsoft Dynamics SL
Microsoft Dynamics GP
Microsoft Dynamics CRM On-Premise	When purchased through Business Ready Licensing	When purchased through Business Ready Licensing	When purchased through Business Ready Licensing	When purchased through Volume Licensing
Microsoft Dynamics CRM Online
Support and service plan features at a glance
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesGet major or point releases for your Microsoft Dynamics solution, as well as service packs and hot fixes for recognized issues with Microsoft Dynamics products in the Mainstream Support phase of the Microsoft Support Lifecycle. Tax and regulatory updates keep your solution current and running at peak performance. Updates help ensure legal and regulatory compliance and help keep your solution running securely and reliably.						Compare available Microsoft Services Premier Support options
CustomerSource AccessThis customer Web site features personalized Microsoft product and service information, a searchable technical database, downloads, documentation, discussion boards, unlimited online training, news, and other features. CustomerSource is available in multiple languages and local country sites.
Knowledge BaseThis service provides you with answers to the most common Microsoft Dynamics questions and includes troubleshooting steps, solutions to common issues, and how-to articles.
Unlimited Online TrainingFree, unlimited access to: E-Learning. Provides detailed concepts on specific topic areas. The instruction covers content that is comparable to classroom training content. Training materials. Can be used as a study tool or as a desktop reference. Learning Plans. Learning Plans help individuals understand the training and certification options available, and develop a training plan to achieve their goals. Note Some training materials and e-learning courses are available in multiple languages. Learning Plans are currently available in English only.
Transition Investment CreditAllows you to apply your license investment toward the following: Product transition. A transition to any other Microsoft Dynamics Financial and Supply Chain Management solution, for example: Microsoft Dynamics AX to Microsoft Dynamics NAV. Edition transition. A transition to another edition of the same product, such as Standard to Professional or Business Essentials to Advanced Management.
Protected List PriceProvides predictability so you can budget more accurately for your Service or Support Plan renewal year after year, shielding you from price fluctuations and enabling you to protect your system list price as the basis of future renewals.
Support Incidents.Microsoft technical support engineers are available to help you resolve issues with your Microsoft Dynamics solution, should they arise. *Support incidents that are purchased separately, expire one year after purchase date.		Six (Annual)	Unlimited	Six (Annual) (Open/Open Value) Unlimited (Select/Enterprise Agreement)	Unlimited electronic and five telephone (Professional Subscription) Unlimited (Professional Plus Subscription)
Support Response Time.After you initiate a support request, you will receive an initial response from Microsoft technical support engineer within the indicated time.		3 Hours	1 Hour	3 Hours (Open/Open Value) 1 Hour (Select/Enterprise Agreement)	24 Hours
Managed NewsgroupsExchange ideas, ask questions, and discuss solutions with your peers. Managed newsgroups are also used as an online support tool. If the community does not answer a technical or product-related question, a Microsoft Support Professional will respond.
TechNet Plus Direct SubscriptionProvides access to all TechNet Plus resources via the members-only TechNet Plus benefits portal for an individual user. Does not include DVD shipments. It includes: Full-version evaluation software without time limits Beta software releases Technical Information Library Professional Support Incidents Managed newsgroups Online concierge chat Technical training resources and Microsoft E-Learning courses
Microsoft Support LifecycleYou can be assured your Microsoft Dynamics solutions will continue to be supported as your business grows and evolves. Learn more about the Microsoft Support Lifecycle.

Note Check with your Microsoft partner for local availability of these support and service plans. If you use FRx or Forecaster as part of your Microsoft Dynamics solution, your support or service plan will include support and service for those products as well.

If you're using FRx or Forecaster with business software other than Microsoft Dynamics, and need support your options are below:

Enroll in a support or service plan

To enroll in a support or service plan, get additional information on upgrading your current support or service plan, or for any other service and support needs, contact your local Microsoft partner.

Additional support options