Microsoft Dynamics AX 2009

Meet the global demands of your industry and business—today and in the future

Streamline planning, tracking, and decision-making for service operations with Microsoft Dynamics AX

Maximize efficiencies, understand costs and revenues, and help enhance profitability with service management capabilities in Microsoft Dynamics AX. Your service professionals can easily create service agreements tailored to global customer requirements, automatically generate service orders, and help ensure timely compliance with commitments, using Role Centers that present relevant tasks and information in a personalized view to help employees work smarter and faster. Track key data using RoleTailored reports, alerts, and customized performance scorecards.

With service management in Microsoft Dynamics AX, you can:

  • Meet evolving customer demands. Streamline the process of creating and maintaining service agreements to manage ever-changing service requirements.

  • Manage financials effectively. Streamline accounts payable and accounts receivable management; track exact costs for service orders; monitor and manage invoicing; and handle multiple revenue models.

  • Gain insight into operational processes. Save time and help reduce errors with integrated processes that minimize data re-entry and help ensure the availability of accurate, real-time information.

  • Maximize the quality of services. Optimize resource use with automated planning for service orders; run customer feedback reports; analyze profit and loss figures; and track operational productivity to understand performance and achieve profitably.

Service management capabilities by edition


Business Essentials

Advanced Management

Advanced Management Enterprise*

Add-on components

Service Management Role Centers

Service agreements

Service orders

Repair management

Integration with Microsoft Office Project 2007

Integration with Office Project accounting modules

Integration with the 2007 Microsoft Office system

Service subscriptions

*Advanced Management Enterprise available as additional components for the Advanced Management edition only.


Feature included

= Feature included

Feature available with Advanced Management Enterprise options

= Feature available with Advanced Management Enterprise options. You must have the Advanced Management edition to get features marked Advanced Management Enterprise only.

Feature available to add on to either edition

= Feature available to add on to either edition

Insight, vision, strategy. Get it all
View the Microsoft Dynamics AX 2009 CEC scorecard
Environmental sustainability and Microsoft Dynamics
Business Ready Flexible Pay
Increase productivity with Microsoft Dynamics AX 2009
Ensure the success of your Microsoft Dynamics Implementation
Upgrade to Microsoft Dynamics AX 2009 NOW!
The source of all your Enhancement Plan benefits - CustomerSource
Simplify Compliance and Stay ahead
Microsoft Dynamics ERP
Business Productivity Software
Business Productivity Software