We based our recommendation on the way that you answered 5 questions. Here are those
questions, your answers, and a brief explanation about how these factors contributed
to our recommendation.
Question 1: Does your organization have IT resources
available to implement, manage, and maintain a CRM Solution?
Because of the need to integrate several software elements, dedicated IT resources
are typically needed for a successful On-Premise implementation, but your technology team
isn’t usually required to be as involved for a hosted (Online) solution.
Question 2: Do you expect to require extensive
customization of your CRM solution?
On-Premise solutions generally offer the ability for deeper and more complex customization capabilities when
compared with Online solutions.
Question 3: Is rapid deployment a principal driver
of your CRM solution purchase decision?
Online solutions can generally offer faster deployment options when compared with
On-Premise solutions that typically require more work from your technology staff.
Question 4: Is keeping your data physically on
your premises a principal consideration in choosing a CRM solution?
With On-Premise solutions, your data stays within your technology environment.
With Online solutions, your data is hosted by Microsoft.
In either case, the data remains yours.
Question 5: Is low upfront cost a principal consideration
in your CRM solution purchase?
Online solutions are subscription based so you are charged a monthly fee on a per-user
basis. This typically provides a lower upfront cost alternative when compared with On-Premise
solutions that may require additional software and hardware.