Microsoft complements the support services of your local partner with service plans that can help maximize your solution investment. On this page you'll find general information on support options and resources that range from basic support to a managed plan—all of which are available not only for Microsoft Dynamics GP, but also for Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics NAV, and Microsoft Dynamics SL. You can purchase or upgrade a service plan through your Microsoft Certified Partner.
Support options
Service plans for Microsoft Dynamics GP Service plan benefits range from basic and self-support resources to personalized account management. Support resources within tiered plans include unlimited online training, access to an online technical and support portal, access to upgrades and updates, varied levels of support calls, and more. When you need personalized, one-to-one support, Microsoft Dynamics software support professionals can handle most requests immediately. And when an on-the-spot answer isn't available, guaranteed response times help to ensure your issues are answered promptly.
Microsoft's new Business Ready Customer Care program extends support for the Microsoft Dynamics line of business management solutions beyond industry practices. View extended support options.
