Service Plans for Microsoft Dynamics NAV
Updated: May 10, 2007
Our service plans are more than a software maintenance program. Services for Microsoft Dynamics NAV help maximize the value of your investment while enabling you to enhance the productivity of your business through support, training, best practices, and product updates.
Two service plans are available for Microsoft Dynamics NAV: The Business Ready Enhancement Plan and Deluxe Support Services.
The Business Ready Enhancement Plan offers a broad support plan rich with self-support tools. Deluxe Support Services provides a managed support relationship for maximum support for your solution.
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Business Ready Enhancement Plan
The features and benefits you receive through the Business Ready Enhancement Plan can help you:
| • | Maximize solution value: Helps you optimize and increase the performance of your solution through ongoing product improvements. |
| • | Protect your investment: Keeps your solution current and gives you access to future technology. |
| • | Enhance employee productivity: Provides valuable support, training, and community-based services. |
The Business Ready Enhancement Plan is the first-year requirement for new Microsoft Dynamics NAV software customers and includes the following features:
| • | Upgrades, updates, service packs, fixes, and regulatory/tax updates: Our upgrade and update benefit is stronger than ever for all product lines in all regions. The goal is to provide additional product value each year as well as published product roadmaps so you can plan for future upgrades. In addition, you'll receive timely delivery of regulatory updates and hotfixes to help you stay in compliance with local regulations. |
| • | Support life cycle policy: Provides Microsoft customers with clear and predictable support information for all Microsoft products, including the Microsoft Dynamics product family. This enables you to more effectively plan for your software requirements based on long-term knowledge of the support cycle for Microsoft products. Microsoft provides a five-year minimum of mainstream support for all products released in 2005 or later. |
| • | Investment protection (formerly Transformational Assurance): An existing benefit that is highly valued but not known to all customers. Investment protection enables you to move to the future converged Microsoft Dynamics solution without having to repurchase the functionality you already license today. |
| • | Protected list price: To help you budget more predictably for your Business Ready Enhancement Plan renewal year after year, Microsoft enables you to protect your system list price as the basis of future renewals. |
| • | Transition investment credit: This is a new benefit for all Microsoft Dynamics Financial Management and Supply Chain Management customers, giving you the flexibility and security in your Microsoft Dynamics solution choice – knowing that if your needs change, you can apply the full license credit of your current license investment towards a move to any other Microsoft Dynamics Financial Management and Supply Chain Management solution, such as Microsoft Dynamics NAV to Microsoft Dynamics AX. Or, you can move from one package to another (Standard to Professional) within a product family, if using the same packaging method. |
| • | Unlimited online training benefits: These are new benefits for all customers enrolled in the Business Ready Enhancement Plan. | • | E-Learning: Classroom-equivalent online training on specific topic areas, such as a product module. Available in English only. | | • | Training materials: These materials can be used as study tools or as desktop reference. Available in multiple languages. | | • | Local functionality training material extensions: Addendums available for select training material titles. Designed to deliver content on local functionality within a given country. Available primarily in English, some other languages are also available. | | • | "What's New" training materials: Delta training between product versions. Available in English with a few titles translated into other languages. Available as a manual, with some product versions also available in E-Learning format. | | • | Learning Plans: A training roadmap that helps individuals easily find the training they need. Outlines every training and certification option available for each module. Available in English only. |
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| • | CustomerSource community and tools: CustomerSource is an authorized Web site for customers enrolled in the Business Ready Enhancement Plan. The site contains a searchable knowledge base, downloads, documentation, discussion boards, online training, news, and other features. These resources can help you be more productive, empowered, and connected. Go to the CustomerSource benefits site for more information. |
Deluxe Support Services for Microsoft Dynamics NAV
Together with your partner, Deluxe Support Services* provides a personalized service relationship focused on your business applications. Most importantly, you'll receive the services of a trusted advisor from Microsoft—an advocate for your company who can provide the focused attention you need to maximize the investment in your Microsoft Dynamics product.
Deluxe Support Services is designed to meet unique service needs by providing a wide range of benefits.
This plan is an excellent choice for customers who depend on their partner as the primary source of technical support, or those who utilize support less often but still desire a personalized relationship with Microsoft. Deluxe Support Services includes the following features:
| • | Technical Services Account Management (TSAM): A Deluxe Support Services professional will manage your support relationship with Microsoft, facilitate the escalation of your support incidents, act as your advocate within Microsoft Dynamics, and connect you with the resources you need to resolve issues or gain optimum performance from your business application. |
| • | Remote supportability review and report: The Deluxe Support Services team will perform a remote supportability review of your business and your related systems, and deliver a report that details the findings. |
| • | Resource facilitation: Do you ever wonder if you're making the most of the services you receive from your partner and the professionals at Microsoft? Your services account manager will make sure your needs are being addressed by the right person—the first time, every time. |
| • | Orientation and planning session: Begin the service relationship with an informative orientation session that will help you maximize the benefits of Deluxe Support Services. |
| • | 10 support incidents: Technical support from Microsoft Dynamics can help you get back to work quickly when the unexpected occurs! |
| • | 24x7 support on severity 1 issues: Deluxe Support Services provides the added security of telephone support available outside of regular business hours to address severity 1-level issues such as system down situations. |
| • | One-hour guaranteed response rate with priority support delivered by senior engineers: The technical team that handles your day-to-day support requests includes our most senior-level support professionals, providing answers you can trust in a critical situation. Additionally, you can depend on a one-hour guaranteed response time for requests that are not addressed immediately. |
| • | Support Web seminars: Participate in special online meetings that can help you increase efficiency and prevent problems before they occur. |
| • | Managed newsgroups: Managed newsgroups enable collaboration with other customers to answer technical questions. Plus, Microsoft Dynamics support professionals monitor the issues posted and provide responses to standard product questions that are not answered within two business days. |
| • | TechNet Plus: This is a monthly subscription service online and provides quick access to resources that help you support the range of Microsoft technology used in your business. |
| • | Deluxe Support Services newsletter: A newsletter, delivered periodically by your account manager, provides valuable topical information. |
*Customers must be enrolled in the Business Ready Enhancement Plan in order to purchase Deluxe Support Services. See Business Ready Enhancement Plan for additional benefits Deluxe customers receive through that plan.
