Support and Maintenance for Microsoft Dynamics-Point of Sale
Microsoft is committed to ensuring that small retailers can take full advantage of the enhanced business productivity and success that is possible with Microsoft Dynamics-Point of Sale. It is critical that your business run smoothly and without interruption, so that you can focus on the tasks that matter most.
As a Microsoft Dynamics-Point of Sale customer, you are entitled to free unlimited technical support for 30 days upon product registration. This benefit is available as a one-time offer on the first lane registered. This provides small retailers with tremendous flexibility in having all questions related to system operation answered during the time of initial use.
Once the 30-day period has ended there are three additional levels of service available:
1. | Microsoft Dynamics – Point of Sale Monthly Plan |
2. | Microsoft Dynamics – Point of Sale Upgrade |
3. | Microsoft Dynamics – Point of Sale Complete Plan |
1. Microsoft Dynamics – Point of Sale Monthly Plan
This economical plan provides the flexibility to continue receiving the benefits of being on a service plan and the option to opt out at any time. The plan includes the following benefits:
| • | Unlimited Support Incidents: Unlimited support includes toll-free phone support and online support. |
| • | CustomerSource: An authorized Web site for Microsoft Dynamics customers, the site contains personalized product and service information, a searchable technical database, downloads, documentation newsgroups, unlimited online training, news and more. |
2. Microsoft Dynamics – Point of Sale Upgrade
This plan provides a one-time major version upgrade. No ongoing support is available in this plan.
3. Microsoft Dynamics – Point of Sale Complete Plan
This plan requires a 1-year commitment, and includes all of the features and benefits to make your support complete. The plan includes all of the benefits of the monthly plan and the upgrade for all lanes, allowing you to realize the full potential of your point of sale investment.
Benefits include:
| • | Unlimited Support Incidents: Unlimited support includes toll-free phone support and online support. |
| • | Upgrades: provide regular product value and published product roadmaps to enable planning for future upgrades. Customers are entitles to major version releases or point release that are released during the term of enrollment. |
| • | CustomerSource: An authorized Web site for Microsoft Dynamics customers, the site contains personalized product and service information, a searchable technical database, downloads, documentation newsgroups, unlimited online training, news and more. |
| • | Managed Newsgroups: These online forums help customers collaborate with other customers to learn about their solution and solve technical issues. If questions aren't answered by other customers within two business days, a Microsoft Dynamics support engineer will respond. |
| • | Service Packs and Hotfixes: As part of the effort to continually improve Microsoft software, updates and fixes are created and released for recognized issues. Many of these fixes are combined into a single package or service pack, which is made available for installation. |
| • | Unlimited Online Training: These are new benefits for all customers enrolled in a Service Plan. | • | E-Learning: Classroom-equivalent online training on specific topic areas, e.g. a product module. | | • | Training Materials: Training materials that can be used as a study tool or as a desktop reference. | | • | Learning Plans: A training roadmap that helps individuals easily find the training they need. Outlines every training and certification option available. |
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Existing Customers on Annual Maintenance Plan
Customers currently on the Annual Maintenance Plan can remain on their current plan until it expires or transition to the Complete Plan. For those who choose to transition, Microsoft will apply credit for the remaining value of the existing Annual Maintenance Plan to the new Complete Plan.
* Please note: For customers currently on the existing maintenance plan, the promotional free support period ends on June 30, 2007. After July 1, customers can choose to move to the Complete Plan or purchase pay-as-you go per incident Flex Support or 5-Pack Support. Flex support is ideal for customers with support needs that are not business critical, but require a more urgent response than what's available through self-support and newsgroup support.
Next steps
To learn more and take advantage of this limited-time offer, take action now.
