Support and service plans – Microsoft Dynamics

Take advantage of award-winning support and services plans to help keep your people working efficiently.


Training for Microsoft Dynamics customers and partners

Whether you're just beginning to learn about Microsoft Dynamics, or you are a seasoned veteran in need of a quick refresher, Microsoft provides a wealth of training opportunities designed to increase your knowledge and productivity.

As a benefit of being enrolled in the Business Ready Enhancement Plan or other customer service plan, Microsoft Dynamics customers can access unlimited online training by signing in to CustomerSource. Partners enrolled in a Partner Service Plan for Microsoft Dynamics also receive unlimited organization access to online training through PartnerSource.

Unlimited online training includes the following new benefits for all customers and partners enrolled in a service plan for Microsoft Dynamics:

  • E-Learning. Get convenient and thorough online training on specific topic areas—such as how to use a product module—from anywhere, at any time. This training is available in the English language only.

  • Training materials. Download training materials that can be used as a study tool or as a desktop reference. These materials are available in multiple languages.

  • Learning plans. Take advantage of training roadmaps that help individuals easily find the training they need. These roadmaps outline every training and certification option available for each Microsoft Dynamics product module (available in English language only).

If you're enrolled in the Enhancement Plan or a service plan, but you do not have access to CustomerSource, review the CustomerSource frequently asked questions page.

Microsoft partners who provide Microsoft Dynamics products and services can access information about online training and the other training options mentioned in this section by signing in to PartnerSource.

Training for Microsoft Dynamics through Microsoft Learning

Search the Microsoft Learning Manager for training on Microsoft Dynamics including training materials, classroom training, E-Learning, MS Press Books and more!

Certifications for Microsoft Dynamics through Microsoft Learning

Earning certification for Microsoft Dynamics through Microsoft Learning helps you help others recognize your expertise in working with Microsoft Dynamics. Learn more about certifications, or send an e-mail message to