Support and maintenance for Microsoft Dynamics RMS
Annual maintenance plan for Microsoft Dynamics Retail Management System (RMS)
Updated: January 8, 2007
Maximize solution performance through the latest technical updates and feature upgrades while leveraging access to support resources, all included as part of the Microsoft Dynamics RMS annual maintenance plan. This plan is required for the first year.
The following benefits come standard with the program:
| • | Two free technical support calls to answer questions about the implementation and use of the system |
| • | All software enhancements – including major version releases and minor updates |
| • | All service packs and fixes |
| • | Access to CustomerSource, the Microsoft Dynamics customer Web site, to help boost productivity |
| • | Unlimited online support through managed newsgroups and online training |
| • | Discounts when purchasing flex support |
Support calls
As additional value, the annual maintenance program will now include two technical support calls as well as unlimited online training.
Two additional levels of support
In addition to the maintenance plan purchased with each license sale, there are two additional levels of support available:
1. | No-charge business critical support and maintenance with license purchase to help meet customers' business needs in the event of an emergency: | • | No-charge business critical support during business hours when customers are on the latest version of the product | | • | No-charge support related to problems with software quality | | • | No-charge critical security fixes |
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2. | Easy pay-as-you-go support – Flex Support | • | Customers can purchase Flex Per-Incident Support and Flex 5-Pack Support and receive an efficient support experience. | | • | Flex Support is ideal for customers with support needs that are not business critical, but require a more urgent response than what's available through self-support and newsgroup resources. |
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The combination of the annual maintenance plan purchased with your license, no-charge business critical support, and pay-as-you-go Flex Support, allow retail organizations to realize the full potential of their retail management investment.
Next steps
To learn more and take advantage of this limited-time offer, take action now.
| • | Call Microsoft worldwide at (701) 281-0555, or call toll-free within the United States and Canada at (1) (888) 477-7877. |
| • | Send an e-mail to Microsoft at mgpinfo@microsoft.com. |
| • | Log in to CustomerSource (requires customer password). |
| • | Submit a suggestion. |
| • | Contact a Microsoft partner in your area. |
