Using Microsoft Dynamics Retail Management System (RMS)

Welcome to your one-stop source for information and tools to help you customize, deploy, maintain, and use your Microsoft Dynamics Retail Management System (RMS) solution. You can find links to public and password-protected content here. Check back often to see new information as it becomes available.


Announcements

Fix available for Microsoft Vista Service Pack 1 and Windows XP Service Pack 3 issue
A fix is now available for the issue that impacts users of Microsoft Dynamics RMS who install Windows Vista Service Pack 1 or Windows XP Service Pack 3. Do not run Microsoft Dynamics RMS on either service pack until you have installed the fix.
View the Knowledge Base article on this issue
View the Hot Topic on this issue (login required)

Weights and measures certification
Microsoft Dynamics RMS has received National Type Evaluation Program (NTEP) certification from the National Conference on Weights and Measures.
View the NTEP certificate
PDF icon Portable Document Format file

Information about recent releases

Learn about the latest hotfixes

requires login

Learn about release 2.0
Learn about available maintenance plans

Maintenance plans give you access to a number of valuable support resources.


Featured topic: Taxes

The following resources will help you access information about the taxes you have collected and get set up for the current tax year.

Managing tax information with Microsoft Dynamics RMS
Chat transcript: Taxes

Live chats

Talk to Microsoft Dynamics RMS experts on this month’s featured topic. Live chats take place on the first Thursday of each month unless otherwise noted.

Live Chat on May 8th—Open Forum
Miss a live chat? View the transcript
Have an idea for a future live chat? Send us your suggestion

Featured content from The ROI

The Top Five “Killers” of Retail Businesses

People who get their understanding about retailing from the popular press of from political rhetoric often believe that declining sales is the death knell of retailing. Surely you, as a retail owner, know differently! In reverse order, here are the Top Five principal killers of retail businesses. While they all need your respect, your highest priority must be the #1 slayer. And it just might surprise you to learn what it is.

Read the full article from the Retail Owners Institute®

Help and how-to articles

We want to hear from you! Tell us what else you would like to find in this section.

Inventory Management Series
Using item labels
Setting up payment processing
Frequently asked questions about payment processing
Tutorial: Adding hardware to a register


Visit the Article Archive


White papers and technical tips

We want to hear from you! Tell us what else you would like to find in this section.

Creating custom buttons for frequently used items
Working with POS receipts and reports
Headquarters Best Practices

PDF icon 159 KB Portable Document Format file

Optimizing Headquarters performance

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Visit the Article Archive


Additional resources

Help when you need it

Microsoft Certified Partners are available worldwide to help retailers of all sizes select and implement Microsoft Dynamics RMS—and to provide support through future business change. Find a partner

Creative solutions for your store

Use Microsoft Solution Finder to search for solutions developed by Microsoft Certified Partners to meet the unique needs of your business or industry. Find a solution

Information on demand

CustomerSource is a password-protected site for customers using Microsoft Dynamics products, provided as a benefit of a service plan. Use it to search the Knowledge Base, download updates, view online training, and find other information resources virtually 24 hours a day (requires login). See a preview and find out more about CustomerSource

Our quarterly newsletter

Check out The Register—our new quarterly newsletter just for retailers running Microsoft Dynamics RMS. In addition to articles and resources, the newsletter includes a calendar of important dates. Learn more

Tips and tools from The ROI

The Retail Owners Institute® serves independent retailers worldwide, 24/7, offering proven self-help resources—by retailers, for retailers—that is available nowhere else. Get information that is focused exclusively on retail owner business issues, including controlling your inventory, debt, cash, and profits. Plus, view performance benchmarks for 50 separate retail segments and see how you compare. Get answers at The ROI


Training and support

Contact us
Support and maintenance information
E-learning
CustomerSource

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Microsoft Dynamics Knowledge Base

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On This Page
AnnouncementsAnnouncements
Featured topic: TaxesFeatured topic: Taxes
Live chats Live chats
Featured content from The ROIFeatured content from The ROI
Help and how-to articles Help and how-to articles
White papers and technical tipsWhite papers and technical tips
Additional resourcesAdditional resources
Training and supportTraining and support

Calendar

May 2008

May issue of The Register

Live Chat: Open Forum (learn more)

April 2008

Live Chat: Taxes (view transcript)

March 2008

NTEP certification

Live Chat: Open Forum (view transcript)

February 2008

Live Chat: Accounting Integration (view transcript)

February issue of The Register

January 2008

Live Chat: Purchase Orders (view transcript)

December 2007

Live Chat: Open Forum (view transcript)

November 2007

Live Chat: Physical Inventory Counts
(view transcript)


November issue of The Register


Community and newsgroups

Visit the Microsoft Dynamics RMS community page
View the Microsoft Dynamics RMS newsgroup
Find other Microsoft Dynamics newsgroups
Find other Microsoft newsgroups

Related links

Submit a suggestion
Microsoft Dynamics CustomerSource
Microsoft Dynamics RMS home page