Welcome to your one-stop source for information and tools to help you customize, deploy, maintain, and use your Microsoft Dynamics Retail Management System (RMS) solution. You can find links to public and password-protected content here. Check back often to see new information as it becomes available.
|
|
Frequently requested information| • | Microsoft Dynamics RMS 2.0 Service Pack 3 is now available
Microsoft is pleased to announce the release of Microsoft Dynamics RMS 2.0 Service Pack 3. This service pack includes several performance enhancements, reports updates, a Microsoft Dynamics Online Payment Services add-in (for more payment processing choices), a rollup of hotfixes since SP2, and Help updates. Service Pack 3 is available for download from Microsoft Dynamics CustomerSource.
Download the service pack (requires login)
|
| • | How Microsoft Dynamics RMS can help with PCI compliance
If you accept credit card payments in your store, you are required to comply with the Payment Card Industry (PCI) Data Security Standard. This standard has been adopted by most major card brands, including Visa, MasterCard, American Express, Diners Club, Discover Network, and JCB. It sets out twelve requirements that merchants must meet in order to protect cardholder information.
How Microsoft Dynamics RMS can help with PCI compliance
|
| • | Weights and measures certification
Microsoft Dynamics RMS has received National Type Evaluation Program (NTEP) certification from the National Conference on Weights and Measures (NCWM). In Service Pack 3, you can view the certificate number in the About box in Store Operations POS. Or you can view the entire certificate on the NCWM Web site.
View the NTEP certificate
 Portable Document Format file |
Featured topic: PromotionsDuring recessions, customers have less money to spend and are much more careful about spending it. Among the tactics retailers can pursue to survive downturns, it’s essential that they proactively refocus on the importance of customers and customer service. Get to know customers, build relationships, and provide the value that customers need and are searching for.
Promotions can help you provide value and it’s easy to set up and manage them in Microsoft Dynamics RMS. The featured article discusses how to put items on sale, provide gifts with purchases, and set up discount schedules:
Live chats
Featured content from The Retail Owners InstituteMerchandise Planning: Back to the Basics
Sound merchandise management is crucial for the survival and prosperity of your retail business. It’s not just another “paper exercise.” It can mean the difference between strong, positive cash flow and a constant battle to pay your bills. It can keep your operation profitable even in times of less-than-robust sales. Read more at the Retail Owners Institute:
Help and how-to articles
White papers and technical tips
Additional resources| • | Help when you need it
Microsoft Certified Partners are available worldwide to help retailers of all sizes select and implement Microsoft Dynamics RMS—and to provide support through future business change. Find a partner |
| • | Creative solutions for your store
Use Microsoft Solution Finder to search for solutions developed by Microsoft Certified Partners to meet the unique needs of your business or industry. Find a solution |
| • | Information on demand
CustomerSource is a password-protected site for customers using Microsoft Dynamics products, provided as a benefit of a service plan. Use it to search the Knowledge Base, download updates, view online training, and find other information resources virtually 24 hours a day (requires login). See a preview and find out more about CustomerSource |
| • | Our quarterly newsletter
Check out The Register—our new quarterly newsletter just for retailers running Microsoft Dynamics RMS. In addition to articles and resources, the newsletter includes a calendar of important dates. Learn more |
| • | Tips and tools from The ROI
The Retail Owners Institute® serves independent retailers worldwide, 24/7, offering proven self-help resources—by retailers, for retailers—that is available nowhere else. Get information that is focused exclusively on retail owner business issues, including controlling your inventory, debt, cash, and profits. Plus, view performance benchmarks for 50 separate retail segments and see how you compare. Get answers at The ROI |
Training and support | | | | On This Page
Calendar
Community and newsgroups
Related links |
| | | | | | | | |
