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3 Configure
the device in Microsoft Dynamics RMS
Troubleshooting device issues in Microsoft Dynamics RMS
If you are having a problem using a device in
Microsoft Dynamics RMS, the tips and reminders on this page might help
you to solve it.
Important!
The advice on this page will not be helpful if the device is not installed
properly. Make sure the device is working before
you attempt to use it with Microsoft Dynamics RMS. Consult the instructions
provided by the device manufacturer, or see the suggestions in the installation instruction sheet for the
device.
For additional
device troubleshooting information, search the Knowledge Base on CustomerSource
or PartnerSource.
The receipt prints, but it doesn't look right
You might need to use a different receipt format, or modify the receipt
format you are using. For example, a 40-column receipt printer needs a
40-column receipt format, while a 40-column receipt format might not print
properly on a full-page Windows printer.
To change the receipt format that is assigned to a printer
On the Database
menu in Store Operations Manager, point to Registers,
and then click Register List. Double-click the register where the printer is
installed, and then click the appropriate Receipt
Printer tab. Click the magnifying glass next to the Receipt
format box. Select the receipt format that you want to use,
and then click OK. Click OK
to save the changes to the register properties.
To change the margins or other settings in a receipt
format
On the Database
menu in Store Operations Manager, point to Registers,
and then click Receipt Formats. Double-click the receipt format that you want
to modify. Click the magnifying glass next to the type of
receipt you want to modify. Change the settings as needed, and then click
Refresh to check the changes in
the Preview. Click OK
to save the receipt properties, and then click Yes
if you want to apply the same changes to other receipt types that use
this template. Click OK
to save the changes to the receipt format.
The net display window does not appear
It might be hidden under the Store Operations POS window. Try adjusting
the window position.
To adjust the position of the net display window
In Store Operations POS, press CTRL+F6 (Display),
and then click the Net Display
tab. Click Window. If the Show resizable
border check box isn't already checked, select it. Set a new window position. Depending on the arrangement
of your monitors, you will want to make the value in the Left
position box larger or smaller.
For example, if Windows considers the net display
monitor to be on the right, try changing the value in the Left
position box to 1000. If Windows considers the net display monitor
to be on the left, try setting the value to 0.
Click OK. If the net display window is visible now, drag
and resize the net display window as needed.
If the net display window is still not visible,
you can try different window position settings.
The net display or pole display is blank
Make sure you have created and selected a net display channel or pole
display message for the device.
To create a net display channel
On the Database
menu in Store Operations Manager, point to Registers,
and then click Net Display Channels. Click New. Type a name for the channel, add the addresses
of the Web pages that you want to display, and then click OK.
To create a pole display message
On the Database
menu in Store Operations Manager, point to Registers,
and then click Pole Display Messages. Click New. Type a description of the message, enter the text
and settings for the message lines that you want to display, and then
click OK.
To select a net display channel or pole display message
for a device
On the Database
menu, point to Registers, and
then click Register List. Double-click the register where the net display
or pole display is installed. Click the Net
Display or Pole Display
tab. Click the magnifying glass, select the message
or channel that you want to display, and then click OK. Click OK
to save the changes to the register properties.
The scale seems to be working, but none of the store's items are set
to use it
Weights can be entered only for items of the Weighed item type.
To change an item type to Weighed
On the Database
menu in Store Operations Manager, click Items. Double-click the item that you want to sell by
weight. In the Item type
box, select Weighed. Click OK
to save the change.
A valid credit card is declined when I use the MSR card reader
The MSR might not output the card data in the correct format. For a
keyboard or wedge MSR, you should see the card data in this format when
you swipe the card in Notepad:
%B1111111111111111^DOE/JOHN^YYMM111111111111 22222222222?;0000000000000000=11111111111122222222222?
If the card data comes out in a different format, such as with extra
special characters or a carriage return, contact the device manufacturer
for assistance.
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