Installing a receipt printer

These instructions are provided as general guidelines for installing a receipt printer for use with Microsoft Dynamics Retail Management System (RMS). The actual steps for your device might happen in a slightly different order, include additional or fewer steps, or vary in other ways. Consult the installation instructions provided by the device manufacturer for details.

  1. Turn off the computer.

  2. Unpack the receipt printer from its packaging and make sure all the parts are there.

In addition to the printer, these parts might include a power cable or AC adapter; a USB, serial, or parallel cable for connecting the printer to the computer; a roll of printer paper; and an installation CD-ROM.

Note: If the USB, serial, or parallel cable is not included, be sure to obtain the exact cable recommended by the manufacturer.

  1. Connect one end of the USB, serial, or parallel cable to an available port on the computer.

  2. If necessary, connect the other end of the cable to the back of the printer.

  3. If necessary, connect the power cable or AC adapter to the back of the printer.

Note: A USB receipt printer might not have a separate power cable; instead, it takes its power from the computer via the USB port.

  1. Plug the other end of the power cable or AC adapter into an electrical outlet.

  2. Turn on the computer.

  3. If Windows detects the new hardware, follow the on-screen instructions only if the printer is a Windows printer. For an OPOS-compatible printer, skip the Windows hardware setup process.

Note: If you go through the Windows hardware setup process and an error is detected, contact the device manufacturer for assistance before continuing with the installation.

  1. If the printer is OPOS compatible, install the OPOS service object and set the name for the device.

If the printer is a Windows printer, install the driver for the printer.

Do not install both a Windows driver and an OPOS service object for the same printer or port. This could cause a device conflict and interfere with printing.

  1. Test the device.

If the device is not working, STOP HERE. Make sure the device is connected properly and plugged into an electrical outlet. If you still cannot get it to work, contact the manufacturer.

  1. Configure the device in Microsoft Dynamics RMS.

In Store Operations Manager, open the properties window for the register where the device is installed. On one of the Receipt Printer tabs, select one of the Print receipts options to enable the device, select the printer type (Windows or OPOS), enter the device name, and then select a receipt format. If you want copies of all receipts printed on this printer to be saved to the store database, select the Journal receipts from this printer check box.

Note: If you are using a Windows printer, the device name is the printer name as it appears in Printers and Faxes in Control Panel. In the case of a network printer, type the server path name first. For example, the "MyPrinter on MyServer" shown in Printers and Faxes becomes "\\MyServer\MyPrinter".

For more information, return to the tutorial and click View instructions for configuring devices in Microsoft Dynamics RMS.

  1. For best results, share the OPOS printer with other applications.

On the File menu in Store Operations Manager, click Configuration, and then click the Options tab. Expand the POS options folder, select the Share the OPOS printer with other applications check box, and then click OK.

  1. To test the device with Microsoft Dynamics RMS, log on to Store Operations POS, and then press F8: No Sale.

Note: This test will only work if the Print no sale receipt configuration option is selected in Store Operations Manager. For more information, return to the tutorial and click Learn about testing devices in Microsoft Dynamics RMS.