Microsoft Dynamics support and service options

Microsoft is committed to helping your people get the most out of the many benefits our software has to offer. When you invest in Microsoft Dynamics, you can choose from a variety of support and service options, and select the plan that best fits your business needs. Combine this with the services provided by your local Microsoft partner, and you have a winning combination to give your staff what they need to use their software to its full potential.

To learn about available service and support options in the United States and Canada, use the table below. Click the checkmark corresponding to the software and service plan for which you would like more information.

ProductStandard AStandard BBusiness Ready Enhancement ProgramDeluxe Support ServicesSoftware AssuranceFPP MaintenanceFlex SupportMaintenanceBusiness Ready Customer Care

Microsoft Dynamics AX

 

 

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Microsoft Dynamics CRM

 

 

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Microsoft Dynamics GP

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Microsoft Dynamics NAV

 

 

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Microsoft Dynamics -- Point of Sale

 

 

 

 

 

 

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Microsoft Dynamics Retail Management System (RMS)

 

 

 

 

 

 

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Microsoft Small Business Financials

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Microsoft Dynamics SL

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Note

If you’re using Microsoft FRx or Microsoft Forecaster as part of your Microsoft Dynamics solution, your support plan option will include support and service for those products, as well. If you’re using Microsoft FRx or Microsoft Forecaster but are not using a Microsoft Dynamics product, visit the support page on www.frxsoftware.com for information.

Enroll in a support program

To enroll in a service plan, for information on upgrading your current service plan, or for any other service and support needs, contact your local Microsoft partner. If you need help finding a Microsoft partner, use the resources below:

Locate your local Microsoft Dynamics office and contact them about a recommendation.

In the United States, talk to a Microsoft Dynamics sales representative by calling toll-free (888) 477-7989 and choosing Option 1.

Outside the United States, call (1) (701) 281-6500.

Service offerings may vary by country. If you live outside of the United States or Canada, please visit the Microsoft Dynamics worldwide locations page or contact your local channel partner for more information on available service options.



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