Desktop Support Technician—Overview

Typical job role of a desktop support technician

As a desktop support technician, you may perform the following tasks.

• Serve as liaison between customers and your company

• Solve hardware and software issues for customers

• Educate users on hardware and software procedures

• Provide feedback about customer needs

• Consult with product team about how software works

• Install, configure, and upgrade hardware and software

ICT curriculum roadmaps for a desktop support technician

Choose the Microsoft Certification that you are interested in. The roadmap outlines the knowledge and skills that you should master to achieve certification.

• Microsoft Certified Desktop Support Technician (MCDST) roadmap
  
  The MCDST credential applies to these products:

• Windows XP

• Microsoft Office 2003

• Microsoft Certified IT Professional (MCITP): Consumer Support Technician roadmap
  
  The MCITP credential applies to these products:

• Windows Vista

• 2007 Microsoft Office system

• Microsoft Certified IT Professional (MCITP): Enterprise Support Technician roadmap
  
  The MCITP credential applies to these products:

• Windows Vista

• 2007 Microsoft Office system