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Microsoft Dynamics CRM provides the foundation for:

• Faculty, staff, and student information management
• Alumni/donor management
• Faculty and staff recruitment
• Student recruitment and application management
• Athletic recruitment
• Grants management
• Call centers
• Any other constituent management need

Solving real-world challenges

School systems face numerous challenges to improve their learning environments that Microsoft CRM solutions can help solve:

• Competition for the best faculty and staff
• Managing large amounts of student information
• Budget constraints
• Increasing expectations for automated delivery of services
• Federal, state, and local reporting requirements
• Keeping track of alumni donors
• Recruiting top student athletes

Meeting these challenges is difficult for educational organizations that have limited resources and out-of-date, paper-based service-delivery systems.

Key benefits

Microsoft CRM solutions help today's administrators:

• Save time and money. Get most of what you need right out of the box, including wizard-based tools that enable users to make informed decisions and create sophisticated reports—without the assistance of the IT department. With the help of a Microsoft Dynamics Partner, you can quickly customize and deploy your solution, saving you valuable time and money.
• Keep working your way. Manage information right from within Microsoft Office Outlook, so you don't have to learn and use an entirely new system.
• Connect with your community. Improve the flow of information to constituents by sending targeted communications to faculty, alumni, community leaders, donors, and others.
• Meet enrollment and staffing goals. Track the success of your student and faculty recruiting campaigns, and follow-up with attendees of special recruiting events.
• Increase employee efficiency. Free employees from cumbersome and inefficient paper-based systems.
• Improve fundraising. Maintain relationships with top donors and track the success for fundraising campaigns.

Customer success case studies

Wanting to boost student enrollment and retention, the Central Indiana region of Ivy Tech set a goal to increase its student body—from 15,000 to more than 25,000 students—by 2010. To help measure Ivy Tech's progress toward the new enrollment target implemented Microsoft Dynamics CRM. The solution allows Ivy Tech to better forecast enrollment, increase student inquiry response time, and generate targeted, streamlined communication.