24-25 April 2012 Cardinal Place, London

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Efficiency and opportunity: how cloud and technology innovations are powering digital public services

During the Worldwide Government Solutions Forum event in London on 24 – 25 April 2012, government IT decision makers from around the world met with colleagues and expert Microsoft partners to listen to expert speakers present their solutions to today’s government IT and business challenges. Topics included technology’s role in urbanisation to better citizen service delivery and the impact of Cloud computing on their citizens and workers.

GSF 2012 presentation content

To see the presentations delivered at the Government Solutions Forum 2012 go to the agenda pages and click on the relevant speaker link where you can also find speaker biographies and presentation abstracts.

Need more information?

If you would like to request further information on the solutions and partners covered in these presentations the please contact your Microsoft representative or use the online information request form here.

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Euro Cities logo


EUROCITIES is the network of major European cities. Our members are the elected local and municipal governments of major European cities. EUROCITIES was founded in 1986 by the mayors of six large cities: Barcelona, Birmingham, Frankfurt, Lyon, Milan and Rotterdam. Today, we bring together the local governments of more than 140 large cities in over 30 European countries. Through six thematic forums, a wide range of working groups, projects, activities and events, we offer members a platform for sharing knowledge and exchanging ideas. We influence and work with the EU institutions to respond to common issues that affect the day-to-day lives of Europeans.

Our objective is to reinforce the important role that local governments should play in a multilevel governance structure. We aim to shape the opinions of Brussels stakeholders and ultimately shift the focus of EU legislation in a way which allows city governments to tackle strategic challenges at local level. Based on the EU’s three key challenges, our policy priorities are: Climate, Economy and Inclusion.

Within these priorities, our activities address a wide range of policy areas affecting the day-to-day lives of Europe’s citizens. For more information on EUROCITIES, please visit our homepage at www.eurocities.eu.
www.eurocities.eu view all sponsors
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Touch Magazine

Touch, Microsoft’s quarterly public sector customer magazine, offers insight into the work being done by Microsoft and its ecosystem of partners to deliver innovative solutions and services to government, healthcare, education and public safety & national security organisations right across the Europe, the Middle East and Africa. Touch delivers news and opinion on a wide variety of technology themes, with feature stories, Microsoft partner viewpoints and case studies on solutions and ICT implementations from around the EMEA region. Available in print or online as a digital edition, Touch offers its readers valuable information on best-of-breed technology solutions. To find out more, visit www.onwindows.com/Public-Sector/PrintedMagazine.aspx. www.onwindows.com/Public-Sector/PrintedMagazine.aspx view all sponsors
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be informed

Be Informed is an internationally operating, independent software vendor. The Be Informed business process platform supports administrative processes, which are becoming increasingly knowledge-intensive. Thanks to Be Informed’s unique approach to dynamic case management, the next wave, after business process management, organizations using Be Informed often report cost savings of tens of percent. Further benefits include a much higher straight-through processing rate leading to vastly improved productivity and a reduction in time-to-change from months to days.

www.beinformed.com view all sponsors
IEG4 logo


'Digital by Default - Channel Shift'. IEG4 specialise in providing electronic forms – enabling organisations to move services online.

The web-based forms capture citizen-input data and update multiple line-of-business applications (LOB) in real time. This meets increasing expectations for online interaction, and dramatically reduces the costs of back office administration.

eGovHub’s intelligence detects if other online services are applicable, based upon the user’s circumstances. The user’s experience is optimised, and not one, but multiple processes are completed online.

eGovHub enables non-technical users to edit and design new eForms. eGovHub works in the Microsoft Azure cloud, and integrates with SharePoint.

Around 50 public sector bodies use IEG4 software.
www.ieg4.com view all sponsors
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Software Innovation

Software Innovation is a Scandinavian company and a leading international software vendor for document control, information and case management. With more than 25 years of experience and competence in business-oriented content applications, we are committed to delivering future-proof, flexible and highly user-friendly solutions built on Microsoft SharePoint and Office. In 2011, Software Innovation was recognized as Microsoft Public Sector – Government Partner of the Year. For public organizations Software Innovation is offering Public 360° - a unique standard application for case, document and records management www.software-innovation.com view all sponsors
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Cras sit amet sapien augue. Cras dignissim elit a nunc iaculis venenatis. Crasitae mauris a neque set dignissim ultrices vitae vitae orci. Vestibulum nec venenatis turpis. Aenean convallis urna quis arcu eleifend dolor semper. Praesent molestie iaculis volutpat. Sed ornare elit tristique mauris scelerisque at faucibus lacus iaculis. Quisque a viverra neque. Quisque et dolor diam. Nulla sed eleifend ipsum dolor. Vestibulum nec venenatis turpis. Praesent molestie iaculis volutpat. Sed ornare elit tristique mauris scelerisque at faucibus lacus iaculis. Quisque a viverra neque. Quisque et dolor diam. Nulla sed eleifend ipsum dolor. Vestibulum nec venenatis turpis. Cras sit amet sapien augue. Cras dignissim elit a nunc iaculis venenatis. Crasitae mauris a neque set dignissim ultrices vitae vitae orci. Presentation www.touch.com view all sponsors
HP logo


The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world.

HP helps governments at all levels deliver superior public value by enabling them to:
  • Successfully achieve policy and mission outcomes
  • Optimize costs and do more with less
  • Meet quality expectations for citizen service
  • Maintain the public’s trust

The HP and Microsoft global strategic alliance is one of the longest standing alliances of its kind in the industry. Our goal is helping businesses and public sector organizations around the world improve services through the use of innovative technologies.

www.hp.com/go/microsoft view all sponsors
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Infusion Development

Infusion solves business problems for the public sector by combining expert software engineering with appealing user experience design. As Microsoft’s Public Sector, Government Partner of the Year Infusion delivers fast, efficient, and user-friendly results that meet your immediate objectives and prepare you for the future.

Through a commitment to customers, a user-centric approach, and Microsoft’s Connected Government Framework (CGF), Infusion delivers solutions used every day by governments and municipalities around the world including: municipal websites, immigration portals, intranets, emergency planning and response, incident management, 311, citizen relationship management, electronic forms, GIS, content management systems, and more.
www.infusion.com view all sponsors
Accenture logo


Accenture is a global management consulting, technology services and outsourcing company, with more than 246,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.

www.accenture.com view all sponsors
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Unisys is a worldwide information technology company. Our more than 23,000 employees specialise in helping clients solve mission-critical business challenges by securing operations, increasing the efficiency and utilisation of data centres, enhancing support to end users and constituents, and modernising enterprise applications.

As a Gold Certified Partner, the Unisys approach is designed to seize the significant opportunities and navigate the core challenges of Windows 7 migrations. Unisys technologists, Microsoft experts and project management professionals work carefully and collaboratively with clients to deliver results.
www.unisys.co.uk view all sponsors
Solidsoft logo


Solidsoft, a UK based consultancy provides services for the design and delivery of enterprise architectures on the Microsoft platform utilising the .NET framework, Windows Azure services, BizTalk Server, SQL Server and SharePoint. Providing solutions for both public and private sector customers, Solidsoft are consistently recognised by Microsoft for innovative solution delivery, most recently being nominated as Microsoft’s Worldwide Partner of the Year 2011 for Application Integration.

Solidsoft’s TUO Connect is a low cost subscription service allowing local authorities to receive the electronic Tell Us Once data and to automatically deliver the data to their line of business, back office systems.
www.solidsoft.com view all sponsors
bbits logo


bbits provides the award winning Love Clean Streets service to councils throughout the UK and elsewhere delivering cost savings and efficiencies for authorities through channel shifting and innovative use of mobile apps and Azure cloud technology. Our service means the public, council operatives, and their partners and contractors can report environmental issues within 40 seconds using smartphones such as Windows Phone 7 devices and the report with an image and location are routed through to the correct service automatically. This service has delivered significant benefits such as:

  • 73 % reduction in Graffiti
  • 21% reduction in casework relating to Environmental Services
  • £20k saving in community officers time
  • 87% reduction in the time taken to process an issue, and 70% reduction in report handling costs

The service can be made available in a matter of weeks with a fully branded web site and suite of mobile applications.
www.bbits.co.uk view all sponsors