Billing and subscription support
Contact billing and subscription support for trial extensions, account activation, subscription issues, license adjustments, charges or credits, and questions about your service level agreement (SLA). For technical issues, see Product Support.
Online billing FAQs
Volume licensing FAQ for Microsoft Dynamics CRM Online
CRM Online Fall '13 FAQ
How can I extend my trial?
I have a question about my bill/payment
How can I get a credit due to an outage?
|Support for CRM (on-premises)
Your support options depend on how you purchased CRM (on-premises):
|Support for CRM Online using your Office 365 account
To contact support if your sign-in uses your company credentials or looks like this example: email@example.com
|Support for CRM Online using a Microsoft account
To contact support if your sign-in looks like this example: firstname.lastname@example.org
Chat is available during normal business hours Monday-Friday. If you don't see a yellow chat button during these hours, please wait a moment for an agent to become available.