Billing and subscription support
Microsoft Dynamics CRM 2013 Customer Center
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Billing and subscription support

Contact billing and subscription support for trial extensions, account activation, subscription issues, license adjustments, charges or credits, and questions about your service level agreement (SLA). For technical issues, see Product Support.

Trending Topics

Online billing FAQs

Volume licensing FAQ for Microsoft Dynamics CRM Online

CRM Online Fall '13 FAQ

How can I extend my trial?

I have a question about my bill/payment

How can I get a credit due to an outage?

Transition FAQs

Non-profit pricing

Support for CRM (on-premises)

Your support options depend on how you purchased CRM (on-premises):

Support for CRM Online using your Office 365 account

To contact support if your sign-in uses your company credentials or looks like this example: youremail@yourorg.onmicrosoft.com

Support for CRM Online using a Microsoft account

To contact support if your sign-in looks like this example: youremail@live.com

Chat is available during normal business hours Monday-Friday. If you don't see a yellow chat button during these hours, please wait a moment for an agent to become available.