- This tool is only for phones and Lumia tablets, not accessories, batteries or other devices.
- Skip the slashes when you type in the serial number.
To find serial number (IMEI), try one of the following:
- Find the serial number in the repair request confirmation email you received.
- Check the original sales package or sales receipt/contract.
Example (make sure all letters are in caps):
IMEI: 123456789123456 (15 digits)