What if I have trouble installing an update on my N9?

  • An update package can be several megabytes in size, so it is recommended that you use a Wi-Fi connection. Wi-Fi connection is your phone’s default connection method.
  • Before starting the update, make sure your phone has enough battery power. If the phone battery level is too low, your phone will prompt you to charge the battery before starting the update.
  • It is recommended that you back up your phone before doing a software update, either in the phone memory, or on your computer using Nokia Suite.
  • Check that your phone is set to the correct date and time. With a wrong date or time, your phone might not be able to access the updates.
  • Make enough space on your phone for the update. If necessary, remove some apps or other large items.
  • If you have problems during the software update, you can try our Discussions community to solve them.