Microsoft Dynamics CRM helped Grant Thornton increase tracked opportunities by 450%
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Microsoft Dynamics CRM solutions

Sell effectively

Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.

Reimagine sales with
Microsoft Dynamics CRM
Reimagine sales with CRM

Care everywhere

Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.

Earn customer loyalty with
Microsoft Dynamics CRM
Deliver exceptional customer care with CRM

Market smarter

Marketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.

Unleash your marketing potential with Microsoft Dynamics CRM
Market smarter with CRM

Social for everyone

Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn't cost a fortune or be limited to a few—it should be part of everything you do.

Get in on the conversation with
Microsoft Social Engagement
Leverage the power of social CRM

Microsoft Sales Productivity delivers unmatched value
Sales Cloud Enterprise*
Sales Productivity**
Sales automation: opportunities, goals, territories
Check: Sales automationCheck: Sales automation
Check: API/SDK/workflowCheck: API/SDK/workflow
Enterprise social network
Chatter includedYammer included
Sales process-driven user experience
No sales process-driven experience
Native Outlook experience online or offline
No Native Outlook experienceCheck: Sales automation
Conferencing, IM, productivity, collaboration
No Conferencing, IM, productivity, collaboration Office 365 included
Power BI: Intuitive visualization and exploration
No Power BI: Intuitive visualization and explorationPower BI included
No 99.9% financially backed SLA
Social engagement and analysis
Additional charge for Radian6Microsoft Social Engagement included
Customer intelligence
Add $125/user/mo for Data.comInsideView included

Note The combination of Microsoft Dynamics CRM Online, Office 365, and Power BI is now available at $69.52/user/month for new customers and $46.32/user/month for existing Office 365 customers. During checkout, from the Optional add-ons menu, select Power BI for Office 365. To apply the discount, type the Promo Code salesproductivity5.

*Pricing based on the Enterprise Edition, from publicly available information. Microsoft Dynamics CRM Online includes several functionality areas for which customers pay extra, thus the difference in editions for comparison.

**Promotional prices are listed per user/per month in CAD dollars; actual pricing may vary by geography. Other fees may apply for add-on services, such as additional storage, testing, and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity. See Terms and conditions for full offer details.

Discover customer success stories

See how these companies are advancing with Microsoft Dynamics CRM 2013. More stories

Reliance and Microsoft Dynamics video case study
Pandora and Microsoft Dynamics CRM video case study
Servcorp and Microsoft Dynamics video case study
Nissan and Microsoft Dynamics video case study

What is CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

**Some functionality requires Wi-Fi, Internet connection, or mobile data plan (fees may apply).
***Pricing based on the Enterprise Edition, based on publicly available information located here. Microsoft Dynamics CRM Online includes several functionality areas of which customers pay extra, thus the difference in editions for comparison.

Social is for Closers - download the ebook - Microsoft Dynamics | Social Intelligence Guide for Sales