Deliver amazing customer experiences with Microsoft Dynamics CRM
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Microsoft Dynamics CRM solutions

Sell effectively

Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.

Reimagine sales with
Microsoft Dynamics CRM
Reimagine sales with CRM

Care everywhere

Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.

Earn customer loyalty with
Microsoft Dynamics CRM
Deliver exceptional customer care with CRM

Market smarter

Marketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.

Unleash your marketing potential with Microsoft Dynamics CRM
Market smarter with CRM

Social for everyone

Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn't cost a fortune or be limited to a few—it should be part of everything you do.

Get in on the conversation with
Microsoft Social Listening
Leverage the power of social CRM

See how Microsoft Dynamics CRM compares

Salesforce.com***
Price per user
$125/user/mo$65/user/mo
Cost to add collaboration tools
$15/user/mofrom $3/user/month
Global social sentiment analysis and listening
Radian 6 add-onIncluded
Storage
1GB5-20GB
Cost per GB for additional storage
$3,000$120
Outlook interface + Office 365 interoperability
Process-driven user experience
Dedicated database
Industry standard development platform
No flipping between apps
Contractual privacy protections via European Model
Clauses available

48

%
SAVINGS

over Salesforce.com

SAVE 243%

on average with automation

DATA ANYWHERE

on virtually any device**

Discover customer success stories

See how these companies are advancing with Microsoft Dynamics CRM 2013. More stories

Metro Bank and Microsoft Dynamics video case study
Pandora and Microsoft Dynamics CRM video case study
Servcorp and Microsoft Dynamics video case study
Nissan and Microsoft Dynamics video case study

What is CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

**Some functionality requires Wi-Fi, Internet connection, or mobile data plan (fees may apply).
***Pricing based on the Enterprise Edition, based on publicly available information located here. Microsoft Dynamics CRM Online includes several functionality areas of which Salesforce.com customers pay extra, thus the difference in editions for comparison.

Social is for Closers - download the ebook - Microsoft Dynamics | Social Intelligence Guide for Sales