Kuwait Government Reduces the IT Budget Processing Time and Enhances Collaboration using a CRM Solution

“The new solution really cuts down dramatically the time and effort needed for the budgeting process. Along with BlueLink in Association with EBLA computer consultancy who worked as partners in this project, we’ve taken a considerable time to make sure that the new system will cater for every aspect of the process ensuring the integrity and the smoothness of it.”

Qusai Al-Shatti, General Manager, Central Authority for Information Technology (CAIT), State of Kuwait

For the Central Authority for Information Technology (CAIT), handling and managing the thousands of documents sent every year by other agencies relating to their budget requirements was not an easy task. CAIT needed a new budgeting system that would enable government agencies to submit their budgetary needs electronically via an online portal. By using the features of Microsoft Dynamics CRM 2011 and a third-party budgeting system, the agency dramatically shortened the processing time as well as providing a powerful collaboration tool to other agencies.

Business Needs

As the governmental agency responsible for helping other agencies and ministries set their IT budgets for the next fiscal year as well as approving change requests and extra financing, the Central Authority for Information Technology (CAIT) of the State of Kuwait faced a major challenge in meeting this need. Previously, CAIT would be overwhelmed by thousands of papers received from every governmental organization. Because most of these documents were in paper form, all the information had to be consolidated and verified. This process required a lot of manpower and took months to complete. Following the agency’s “Kuwait IT Five-Year Plan,” CAIT needed a budgeting solution that would:

  • automate the submission of all documents to the agency

  • dramatically reduce the consolidation and verification time

  • deliver a consistent and reliable experience to all ministries and agencies regarding their requests

Solution

CAIT then issued an RFP inviting companies to submit their offers in implementing a software solution that will help the agency automate their processes as well as streamline the communication between CAIT and the other Government Agencies in the State of Kuwait.

After a thorough review, CAIT deployed Microsoft Dynamics CRM 2011 and G2GxRM, a third-party budgeting solution.

"The new solution really cuts down dramatically the time and effort needed for the budgeting process. Along with BlueLink in Association with EBLA computer consultancy who worked as partners in this project, we’ve taken a considerable time to make sure that the new system will cater for every aspect of the process ensuring the integrity and the smoothness of it," says Qusai Al-Shatti, General Manager of CAIT.

Some of the features of the solution included:

  • electronic submission of all documents

  • an automated end-to-end budgeting and approval process

  • enhanced collaboration and communication tools

Benefits

  • easier and simpler way for agencies to submit their budget requests

  • paper-free environment

  • improved collaboration between CAIT and other governmental agencies

  • dramatic reduction of the budget and approval process

  • allows the respective agencies to refine and optimize their IT spending

  • minimize CAIT’s need for resources to handle budget requests

  • allows the government to track its IT assets

  • powerful analytics due to a business intelligence platform

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Customer Size: Medium Organization
Industry: Public Administration
Country or Region: Kuwait
Solutions:
  • Microsoft Dynamics CRM 2011
Organization Profile: Central Authority for Information Technology – State if Kuwait (CAIT) was established in 2006 based on Decree No. (266). One of its roles is to coordinate all work plans dealing with IT development among government agencies. It is based in Kuwait.
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