Ensuring a high level of satisfaction among our customers and partners is a core component of our business. We refer to our customer-focused efforts as Customer and Partner Experience (CPE).
By listening to you, we are constantly evolving the way we innovate. We use what we hear to ensure that Microsoft continues to become a more customer-centric organisation which puts people at the very centre of its strategy.
For example, we know from your feedback that we need to simplify a lot more, and with that in mind we have made improvements to the Contact Us page so it is easier for you to report a problem. Another example is ensuring you have ” less clicks” to do what you need in Windows 7.
UK Customer Experience Director
"CPE is now a way of life at Microsoft - it’s at the heart of everything we do in our day-to-day activities. We have many initiatives in place which reinforce the commitment we’ve made to our customers & partners and I’m proud of the way our employees respond to that commitment and rise to the challenge every day by supporting our customers."
| Listening to Our Customers | Our Accountability to You
In order to measure customer and partner experience, Microsoft sends out a number of surveys to different types of customers and partners throughout the year. The objective of these surveys is to gain diverse and candid feedback around the world which we can then apply directly into improving our products, services and programs.
At Microsoft, ‘Customer and Partner Experience’ (CPE) is one of our top 3 global strategies, and is focused on earning customer loyalty. In the UK (and around the world), all Microsoft employees are recognised and rewarded for improving the satisfaction of our customers and partners.
| Microsoft uses feedback to assess all aspects of customer’s and partner’s experiences with our company: from product experience, to account relationships, to licensing, or services, or any solution that Microsoft offers. |