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Give Product Feedback

Your Voice

Through listening to your feedback, we evolve our business strategy and innovate our products and services. Our vision is for you and every other customer to have great experiences each time you interact with us, no matter what Microsoft product, service or device you are using.

While we review all feedback carefully, we can't always respond to every comment you share.

Ways to give product feedback:

We strive to bring the best experiences to our customers and partners through innovative devices, software and cloud offerings.

  • If you want to give us feedback about Windows 10 you can send it to us using Windows Feedback App built into Windows. Just type “Windows Feedback” in the search field.
  • It's easy to give your feedback about many of Microsoft’s desktop products using the Send a Smile/Frown function.
  • Use Microsoft Connect to report bugs and make suggestions for product features.
  • Join one of the Insider programmes to gain early access to new products/services and have your say:

Exchange, Recall and Repair Programmes

Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices

Information about warranty and repair for Microsoft products

If you have purchased a Microsoft product which you think may be faulty, you have different protections and rights, possibly against different parties:

You have protections and rights against the retailer under consumer laws in the UK - Read More

Your rights under UK consumer law apply against the retailer from which you bought your device, and you must contact this retailer in order to take advantage of these rights.

These rights under UK consumer law are separate to and in addition to Microsoft's limited manufacturer's limited warranty and any repair services you may have elected to purchase.

More information on UK consumer law and the details of your rights can be found on Which?'s website here .

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You also receive coverage from Microsoft in the form of a manufacturer’s limited warranty - Read More

Microsoft Manufacturer's Limited Warranty

The Microsoft Manufacturer's Limited Warranty is separate and additional to your rights under UK consumer legislation.

This warranty is included at no additional cost when you buy a Microsoft product.

MIn order to find out whether the fault with your device is covered by Microsoft’s Manufacturer’s Limited Warranty, please see more information here .

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You may also benefit from Microsoft repair services (depending on whether you have selected to purchase these) - Read More

Microsoft repair service

In addition to the rights above you may also have further coverage from Microsoft’s extended warranty program, if you chose to purchase this when you purchased your Microsoft device.

This typically covers accidental damage to your device as well as inherent faults.

If you are unsure whether you are covered by this extended warranty program, you can find more information here .

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FAQs

Topical FAQ

Where can I post to the Microsoft Community

The Microsoft community pages are a place where you can post a question and ask for advice from Microsoft, our team of Microsoft Most Valued Professionals (MVPs) together with a host of Microsoft fans and IT professionals

I want to give product feedback or suggestions

Send feedback through the Microsoft Connect programme site or use the Send a Smile/Frown tool within most Office and desktop products.

I need help with a billing issue

Review self-help billing and payments or call Support on 0344 800 2400 to route to the relevant billing and payment support team.

For billing issues relating to commercial cloud services such as O365/Azure raise a support issue via your Administration portal.

Upgrading existing Windows Phone 8.1 devices to Windows 10 Mobile

Check out the latest information on the Windows Blog and review the upgrade process and FAQ

Upgrading to Windows 10

Visit the Windows 10 upgrade site and review the specifications required for Windows 10 on PC and Mobile.

Security and Fraud

I am concerned with data privacy

Visit the Microsoft privacy centre to understand our policies, report an issue and get hints and tips to setup your Microsoft product privacy settings.

I have been a target of a support, telephone or phishing scam

Phishing email messages, websites and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software such as ransom-ware on your computer or stealing personal information off of your computer. Visit the Microsoft online security centre where you'll find information on how to protect yourself, and find advice if you believe you have been targeted. Visit YouthSpark hub for online safety hints for young people.

Problems with a locked, hacked Microsoft Account and self-service recovery

If your Microsoft account has been blocked, it means that someone might be using your account to access your personal info or send spam. We can help you recover your account, and help prevent this from happening again.

Report a technical support scam

Technology scams are prevalent in the industry and we want to ensure our customers are protected. Completing this form allows us to investigate scams that involve Microsoft software, technology and our customers.

I want to report a scam to Action Fraud

Report it via Action Fraud website (tel. 0300 123 2040) which is setup in conjunction with the UK Police service.

How to tell whether your Microsoft software and hardware are genuine

Learn, verify & buy with confidence visit the How to Tell site and report counterfeit software.

Support and Warranty

Where can I find details of the replacement programme for Surface power cables?

For information on the Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices and how to apply for a replacement visit here

Tell me about End of Support for IE8

Support for older versions of Internet Explorer ended on January 12th, 2016. You can find all the information here.

Tell me about End of Support for Windows XP

After 12 years, support for Windows XP ended April 8, 2014. There will be no more security updates or technical support for the Windows XP operating system. You can find all the information here.

What products are currently in support?

Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability once a product is released and throughout that product's life.

Help with device registration, warranty info and services

Get support, view warranty status and register your devices. To see devices already registered or previous service requests ensure you sign with your Microsoft account.

Where can I find more information about Microsoft warranty and repairs?

Further details can be found at the bottom of the page or by clicking here.

Haven't found what you are looking for and would still like to have your say or make a complaint?