Customer and Partner Experience
Ensuring a high level of satisfaction among our customers and partners is a core component of our business. We refer to customer-focused efforts as Customer and Partner Experience (CPE). In fact, CPE is one of our top 3 global strategies and focuses on earning customer loyalty. Together with a culture of accountability this means that all employees are measured against CPE goals no matter what their role.
By listening to the voice of the customer, we evolve our business strategy and innovate our products and services. We listen and act upon what we hear to ensure that Microsoft is recognised as a customer-centric organisation, by putting people at the heart of our business.
Our CPE vision is to provide great experiences for all customers, at every interaction across all products, services and devices. We encourage dialogue with all our customers and partners, as it is only by listening and understanding that we can achieve our goal of being #1 in satisfaction across all audiences in every market.
If you would like to tell us about your Microsoft experience, my name is Sue Morris, I am the Director of Customer and Partner Experience, Microsoft UK. CPE It starts with you.