How was your Support Experience?Get Started
Something to tell us about our products, services and devices?Give Product Feedback
Through listening to your feedback, we evolve our business strategy and innovate our products and services. Our vision is for you and every other customer to have great experiences each time you interact with us, no matter what Microsoft product, service or device you are using.
- If you need help or assistance with a product or service contact our support services or call 0344 800 2400
- You can also contact support via a range of social media channels.
- Share feedback about your recent experience with our Support services.
- We welcome your feedback on our Services, Products and Devices.
While we review all feedback carefully, we can't always respond to every comment you share.
Ways to give product feedback:
We strive to bring the best experiences to our customers and partners through innovative devices, software and cloud offerings.
- If you want to give us feedback about Windows 10 you can send it to us using Windows Feedback App built into Windows. Just type “Windows Feedback” in the search field.
- It's easy to give your feedback about many of Microsoft’s desktop products using the Send a Smile/Frown function.
- Use Microsoft Connect to report bugs and make suggestions for product features.
- Join one of the Insider programmes to gain early access to new products/services and have your say:
Exchange, Recall and Repair Programmes
Information about warranty and repair for Microsoft products
If you have purchased a Microsoft product which you think may be faulty, you have different protections and rights, possibly against different parties:
• You have protections and rights against the retailer under consumer laws in the UK - Read More
Your rights under UK consumer law apply against the retailer from which you bought your device, and you must contact this retailer in order to take advantage of these rights.
These rights under UK consumer law are separate to and in addition to Microsoft's limited manufacturer's limited warranty and any repair services you may have elected to purchase.
More information on UK consumer law and the details of your rights can be found on Which?'s website here .
• You also receive coverage from Microsoft in the form of a manufacturer’s limited warranty - Read More
Microsoft Manufacturer's Limited Warranty
The Microsoft Manufacturer's Limited Warranty is separate and additional to your rights under UK consumer legislation.
This warranty is included at no additional cost when you buy a Microsoft product.
MIn order to find out whether the fault with your device is covered by Microsoft’s Manufacturer’s Limited Warranty, please see more information here .
• You may also benefit from Microsoft repair services (depending on whether you have selected to purchase these) - Read More
Microsoft repair service
In addition to the rights above you may also have further coverage from Microsoft’s extended warranty program, if you chose to purchase this when you purchased your Microsoft device.
This typically covers accidental damage to your device as well as inherent faults.
If you are unsure whether you are covered by this extended warranty program, you can find more information here .
Where can I post to the Microsoft Community
The Microsoft community pages are a place where you can post a question and ask for advice from Microsoft, our team of Microsoft Most Valued Professionals (MVPs) together with a host of Microsoft fans and IT professionals
I want to give product feedback or suggestions
I need help with a billing issue
Review self-help billing and payments or call Support on 0344 800 2400 to route to the relevant billing and payment support team.
For billing issues relating to commercial cloud services such as O365/Azure raise a support issue via your Administration portal.
Upgrading existing Windows Phone 8.1 devices to Windows 10 Mobile
Upgrading to Windows 10
Security and Fraud
I am concerned with data privacy
Visit the Microsoft privacy centre to understand our policies, report an issue and get hints and tips to setup your Microsoft product privacy settings.
I have been a target of a support, telephone or phishing scam
Phishing email messages, websites and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software such as ransom-ware on your computer or stealing personal information off of your computer. Visit the Microsoft online security centre where you'll find information on how to protect yourself, and find advice if you believe you have been targeted. Visit YouthSpark hub for online safety hints for young people.
Problems with a locked, hacked Microsoft Account and self-service recovery
If your Microsoft account has been blocked, it means that someone might be using your account to access your personal info or send spam. We can help you recover your account, and help prevent this from happening again.
Report a technical support scam
Technology scams are prevalent in the industry and we want to ensure our customers are protected. Completing this form allows us to investigate scams that involve Microsoft software, technology and our customers.
I want to report a scam to Action Fraud
Report it via Action Fraud website (tel. 0300 123 2040) which is setup in conjunction with the UK Police service.
How to tell whether your Microsoft software and hardware are genuine
Support and Warranty
Where can I find details of the replacement programme for Surface power cables?
For information on the Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices and how to apply for a replacement visit here
Tell me about End of Support for IE8
Support for older versions of Internet Explorer ended on January 12th, 2016. You can find all the information here.
Tell me about End of Support for Windows XP
After 12 years, support for Windows XP ended April 8, 2014. There will be no more security updates or technical support for the Windows XP operating system. You can find all the information here.
What products are currently in support?
Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability once a product is released and throughout that product's life.
Help with device registration, warranty info and services
Get support, view warranty status and register your devices. To see devices already registered or previous service requests ensure you sign with your Microsoft account.
Where can I find more information about Microsoft warranty and repairs?
Further details can be found at the bottom of the page or by clicking here.
Send a Smile/Frown function
Contact Microsoft Support
To get in touch with Microsoft Support, ask a question in the Community forums, look for a download and manage your Microsoft Account get started here.
Microsoft Support sites:
Microsoft on Facebook:
You can email us at:
Or you can write to us at:
Customer Experience (Arvato)
Thames Valley Park
We review all feedback carefully, but please note that we cannot always respond to every comment.
How to make a complaint
If you're a customer in the UK and want to make a complaint, the Customer and Partner Experience (CPE) team is here to help.
Email us at:
Write to us at:
Customer Experience (Arvato)
Thames Valley Park
We will need to know the history of your case with our Support services, so ensure you tell us your Service Request (SR) number so that we are able to fully gather the history of your support case.
This is what your SR number might look like depending on what support service you have engaged. Providing your SR number will allow us to trace and research your interaction with us quicker.
61XXXXXXXXXXXXX or SRX1XXXXXXXXXID or 1XXXXXXXXX or 11XXXXXXXXXXXXX
INC006XXXX, REQ001XXXX, 09XXXXX, 6XXXXX
Regional Operations Support
We'll let you know when we've received your complaint, and will start our investigation. We might need to call or email you to check the details as we look into things.
Once we've completed our investigation, we'll let you know the outcome, usually within seven working days of receiving your complaint. If it's going to take longer, we'll let you know and keep you informed of our progress.
For customers outside of the UK, visit the Microsoft website for your country/region to find contact details or get in touch with your local CPE team.
If, as a personal customer or consumer, we haven't been able to resolve your issue through our customer support channels (such as support.microsoft.com or our Answer Desk), then please see further information on how consumers located in the EU can submit a complaint through the Online Dispute Resolution (ODR) portal.