Yammer powers ‘dialogue-based culture’ at LexisNexis
When deploying new technologies, IC teams typically find that they have to solve two key challenges: an increased load on IT staff, and then adoption of the new service by employees.
The emergence of cloud-delivered services has resolved much of the IT challenge. Management and delivery is offloaded to the provider, minimising any additional requirement for in-house IT expertise. There is also no additional capital expense, with costs restricted to a predictable and flexible per-seat outlay.
LexisNexis is a provider of information and technology products to lawyers and tax professionals in over a dozen countries across the world. The company has over 10,000 employees; and Managing Director, Christian Fleck has made it a business priority to nurture what he calls a ‘dialogue-based culture’ across the organisation. To that end, LexisNexis has deployed the enterprise social networking tool, Yammer.
Fleck says “Yammer is unique as an IT platform because it's so low touch. We can easily roll it out across our entire population across the world - there's no complexity involved.”
Yammer encourages adoption in two key ways. Firstly, it works like the online social networks which have become so popular in our personal lives; its functions are therefore familiar and even enjoyable to use. Secondly, as with both social networks and SharePoint, Yammer is a rich, multipurpose toolkit suited to many different IC requirements.
Laurie Hibbs, LexisNexis HR Director says “There are certain things we now use Yammer to communicate uniquely, which drives more and more traffic to our network. So, for example, jobs are now posted on Yammer and we put corporate communications through the Yammer network too. We're moving into much more two way communication. The more we do of that, the more useful Yammer becomes.”
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