Friday 19 October 2012
Business-process-as-a-service (BPaaS) is not yet resonating with corporate buyers, it has been claimed.
According to technology analyst Ovum, the BPaaS concept appears to be a logical evolution of cloud services, with standardised services available as a Software-as-a-Service offering.
But in the main, organisations are yet to fully engage with such solutions.
Thomas Reuner, principal IT services analyst at Ovum, said that in the narrower context of business process outsourcing (BPO), BPaaS "is a future vision".
"Most marketing messages are reminiscent of the early hype around cloud services," he noted.
“Any assessment of cloud services and services adopting cloud components need to be conducted within the wider framework of industrialisation."
Mr Reuner said the evolution of BPO and the impact of everything-as-a-service on BPO delivery needs to be discussed in the context of balancing cloud computing with the complexities that buying organisations currently face.
He said the push towards platforms is increasingly accompanied by a bundling of infrastructure components as part of the BPO contract.
"Consequently, the boundaries between IT outsourcing and BPO are becoming blurred," Mr Reuner noted.
Posted by Alex Boardman