Customer support crucial for hosting plans

Thursday 22 November 2012

Customer service

Every good hosting company offers a high level of customer service and support, it has been suggested.

Writing for Terra.com, AJ Kumar said that every customer is likely to benefit from hosting support - preferably round the clock.

"Whether you're a beginning webmaster or a more experienced digital business owner, you'll want a dependable customer support team behind your web hosting plan," he stated.

"Things can and will go wrong on your website's backend, but getting support when you need it can go a long way toward minimising any potential damage to your business."

Mr Kumar urged companies to look for hosting firms which offer 24/7 phone support, email access and online chat - this maximises the chance of a speedy resolution to any problems.

He said that before committing to a plan, businesses should test out each of these features to get a feel for how well their needs will be met.

Another key issue for companies is storage and bandwidth allowances, Mr Kumar claimed.

"As more hosting plans begin offering unlimited disk space and bandwidth, this may not be a concern for your business," he stated.

"But it's still important to be aware of any limitations to ensure that your plan has enough space for your website to operate effectively."

Posted by Alex Boardman