Employee voice 'important for engagement and innovation'

Friday 8 February 2013

Employees are increasingly dissatisfied with their ability to push their views upward, a report from the Chartered Institute for Personnel and Development (CIPD) has indicated.

The Employee Outlook Survey revealed that just over one-third of public sector workers are happy with their ability to voice concerns.

Further, just 21 per cent of public sector employees surveyed said they trusted their senior leaders, and just 19 per cent of staff say they are consulted about important decisions.

Ben Willmott, head of public policy at the CIPD, emphasised that employee voice is strongly linked to worker engagement and innovation.

"If employees feel able to feed views upwards, then ideas from the front line - where staff engage with customers or patients - are more likely to inform organisational strategy and lead to improvements in service delivery or product quality," he said.

He emphasised the importance of creating an open culture within offices to improve the business overall.

Posted by Dan Smith