Tuesday 26 February 2013
A new report has named Microsoft as one of the "major players" in the unified communications-as-a-Service (UCaaS) market.
In the report, Research and Markets described how the firm is helping to drive interest in hosted unified communications among business users.
Solutions such as instant messaging, VoIP and video conferencing are made available to Microsoft Lyn users over the internet.
This means employees are able to keep in touch with bosses, colleagues and customers from a range of connected devices wherever they are.
They are also able to converse with clients using their preferred communication channel.
So if a new customer wishes to stage a video conference, it is possible for business employees to set this up with little difficulty, meeting their needs and expectations.
Research and Markets said there is strong growth potential for UCaaS, as more businesses embrace the cloud seeking a productivity boost.
The firm noted that unified communications platforms are continuing to evolve, offering increasingly sophisticated tools to business users.
A number of leading vendors will drive progress in this field over the coming years, which Microsoft among those prominent in the sector, it claimed.
Posted by Alex Boardman