Thursday 20 December 2012
Small and medium-sized businesses (SMBs) should give consideration to the service level agreement (SLA) before signing up for cloud computing services, it has been claimed.
Writing for Business 2 Community, Lindsey Nelson said it is important to craft a well thought out SLA which defines the responsibility of the service provider.
This will explain what the cloud computing provider will do with the company's data and applications, she noted,
"It should also set clear provider expectations you have," Ms Nelson explained.
For instance, it should detail the exact process should something go wrong at the provider's end, and what recourses exist for the customer in this situation.
The SLA should also detail the functionality required by the company, she said.
"There are many cloud companies out there, of all sizes that specialise and deliver certain services like security, backup, and data storage," Ms Nelson stated.
"By outsourcing, it may reduce your risk, improve your cloud, and prevent your IT staff from becoming fully utilised with running the daily maintenance."
However, she highlighted the importance of fully understanding rights and responsibilities before signing on the dotted line, to ensure the SMB is protected in the unlikely event that something goes wrong.
Posted by Alex Boardman