Virtual spaces need to maximise value of collaboration

Tuesday 11 December 2012


In order to encourage greater collaboration in the workplace, businesses need to foster the use of virtual, web-based spaces in people's daily jobs, it has been claimed.

IT analyst Gartner believes that one way to spur novel forms of collaboration is to select an activity currently handled through traditional methods - such as face-to-face meetings or email - and encourage it to take place in a virtual collaboration space instead.

These environments are easily accessed and almost always available, the firm suggested.

"Virtual environments used to host such spaces can range from process collaboration environments to social networks or on-premises collaborative and social media tools," it claimed.

Gartner said experimenting and gaining experience with such virtual collaboration is critical if businesses are to deliver breakthrough process performance.

"Collaboration is a critical activity in many operational business processes, both structured and unstructured," said Janelle Hill, vice-president and distinguished analyst at Gartner.

She said employees must be empowered to work when, where and how they need to in order to meet shared goals and outcomes.

They need to be able to come together to work collaboratively on a shared purpose, Ms Hill stated.

Posted by Sarah Parish