Continued expansion in the ITOM software market

Wednesday 22 May 2013

The worldwide IT operations management (ITOM) software market continued to expand last year, a new report has indicated.

Research conducted by analyst firm Gartner reveals market revenues totalled $18 billion (£15.3 billion) in 2012, up 4.8 per cent from $17 billion in 2011.

Continued investments in virtualisation management tools and cloud computing technologies led to an increase in spending, the firm reported.

"Vendor revenue in the 2012 ITOM software market demonstrated moderate single-digit growth, after two consecutive years of nearly double-digit growth, due in part to slow economic growth, tight IT budgets, and merger and acquisition activity," said Laurie Wurster, research director at Gartner.

"Nevertheless, the ITOM market did manage to grow slightly above the average growth rate of the infrastructure software market, and by doing so, it gained share of IT budgets." 

Gartner revealed that the four largest ITOM vendors surrendered market share in 2012, as Microsoft increased its presence in the sector.

The firm achieved annual growth of 16.1 per cent, increasing its overall share of the market to 8.2 per cent.

North American, Western European and Asia/Pacific businesses were the prime consumers of ITOM software in 2012, Gartner said.

Almost 90 per cent of this market is concentrated in these developed regions, suggesting that the older and more complex the infrastructure is, the more organisations need tools to manage it.

"Although emerging Asia/Pacific and Latin America remained growth leaders in 2012, neither was able to sustain the strong growth they experienced in 2011," Gartner said.

"The biggest laggards were Eastern Europe, Eurasia and Sub-Saharan Africa, with decreases of more than 1.5 per cent each. All other areas saw low- to mid-single-digit growth."

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Posted by Alex Boardman