Businesses urged to re-engage with disillusioned workers

Thursday 7 November 2013


Business leaders and managers need to take steps to motivate and re-engage with employers following a protracted economic downturn, it has been claimed.

Workforce management solutions provider Kronos Incorporated says "positive actions" are needed to address the concerns of Britain’s ‘forgotten workforce’, if businesses are to regain lost productivity levels and profit.

Kronos found that 61 per cent of UK workers surveyed are either feeling 'neutral' or 'unhappy' about going to work most days - with just 26 per cent being 'very satisfied'.

The biggest causes of workplace unhappiness are low pay (36 per cent), little or no variety to the job role they perform (25 per cent), and unpaid overtime (22 per cent).

According to Kronos, employers are getting simple business processes wrong.

Examples include underestimating the number of people needed for a specific shift (48 per cent) and failing to accurately pay staff for the hours they work (19 per cent).

Neil Pickering, director at Kronos, said the effects of a long recession have resulted in the creation of "a trudging, uninspired workforce", with a lack of desire to contribute to the success of the business.

But he claimed that forward-thinking businesses are focusing on innovation and growth, looking to deliver better services than the competition and maximise the quality of the customer experience.

"They can inspire and re-engage with their workforce through technology to drive better business performance and profit," Mr Pickering added.

Find out how Microsoft solutions can help manage your workforce more successfully, and boost productivity.

Posted by Sarah Parish