Managing existing customers

Managing existing customers

A loyal customer is a paying customer. By using customer relationship management software, it will give your business the best possible chance for customer retention.

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Understanding customer relationship management software

Understanding customer relationship management software

Juggling sales, delivery and the personal service that keeps customers coming back is no mean feat. By using the right technology, in the right way. Do your research, build a following and make them do your marketing for you. Word of mouth has now become World of mouth. Understand the importance of social and how to build community. Start with this hints and tips article.

Empower your business relationships through social networking

Today’s businesses face dramatic change concurrently on several axes, including technology change, generational change as Millennials enter the workforce, and a new economic reality. In terms of technology changes none has been as rapid and pervasive as social technologies. Social technologies including blogs, forums and social networks are transforming the relationship between businesses and their communities of employees, prospects, customers and partners. Empower those business relationships through social networking.

Empower your business relationships through social networking
Manage customer through better customer service

Manage customer through better customer service

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation. View the demo.

Making the most of your marketing

Get a CRM marketing solution that is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity and gain actionable insight into your marketing efforts. View the demo

Making the most of your marketing
Microsoft Office 365

Microsoft Office 365



Businesses can use these communications and collaboration tools from Microsoft in all aspects of their work.


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SharePoint

SharePoint



SharePoint enables your people to set up websites to share information with others and manage documents from start to finish.


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Dynamics CRM

Dynamics CRM



Helping to improve the way businesses drive sales, manage marketing, increase efficiency and deliver customer service.


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Windows 8

Windows 8



Windows 8 was built with businesses in mind, with apps at the heart. It’s more intuitive so you can find what you need faster and easier.


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A Small Business Marketing Toolkit

A Small Business Marketing Toolkit

Business can identify new opportunities that merit the attention of sales and support teams.

Managing customer information

Managing customer information

Finding customers may be seen as the tricky part, but managing them can be even harder.

Talking Business Interview

Talking Business Interview

Microsoft Talking Business speaks to IT Pro Evangelist Simon May to discuss how businesses can use content.

Meet your new biggest fan: your customers!

Meet your new biggest fan: your customers!

A business is nothing without its customers - so it's no surprise that technology has plenty to offer.

Attract customers through your data

Attract customers through your data

SMBs should be looking to maximise their agility and flexibility as they look to build their customer base.

Benefits of Dynamics CRM

Benefits of Dynamics CRM

Companies of all sizes, from the smallest micro-business to the largest corporation, can benefit

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