Microsoft Dynamics AX 2009 White Paper: Customer Returns

Microsoft Dynamics AX 2009 introduces a dedicated module for handling customer returns. Built on the sales order framework, the return order module allows for handling customer returns in a controlled and efficient manner.
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    1.4 MB

      Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:
      • Supported processes and scenarios
      • Important variations to scenarios
      • Effect on inventory costing and on-hand
      • Setup and configuration of the return order module
      • Reporting and statistics
  • Supported Operating System

    Windows 7, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

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